Navigating on SBB.ch

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Making sure no one misses the train.

You will find answers here to the most frequently asked questions on SBB Businesstravel.

Should you have any further questions on SBB Businesstravel, please contact our Businesstravel Service Center.

Refunds

A special refund procedure applies to tickets purchased via SBB Businesstravel. 

Did you buy your ticket in the SBB Ticket Shop for private customers (i.e. not as part of a Businesstravel contract)? If so, please follow this link.

Refunds for Swiss tickets:
You can request a credit note for partially or completely unused tickets bought via SBB Businesstravel. Please use the forms below. An administration fee of CHF 10 is charged for the refund of each ticket.

Online form:

MS Word form:

Refunds for international tickets:
You can request a credit note for partially or completely unused tickets using the forms below.
As only the passengers named on the ticket are permitted to travel, OnlineTickets must be cancelled and rebooked in the event of changes (e.g. to the number of passengers travelling).

Different amounts will be refunded depending on when the request is made. For this reason, please report cancellations without delay. An administration fee is charged for the refund of each ticket.

Online form:

MS Word form:

Guide

A guide for business clients – where to find what.

Whether you are an executive, a travel manager or a business traveller – here we show you the quickest way on our sites to the information you need for your specific interest and tasks. 

Fleet Manager / Facility Manager

Contact  

SBB Contact Centre
Businesstravel Service Center
Box 176
CH-3900 Brig

0848 111 456
business@sbb.ch

Conditions

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