Navigating on SBB.ch

Making sure no one misses the train.

You will find answers here to the most frequently asked questions on SBB Businesstravel.

Should you have any further questions on SBB Businesstravel, please contact our Businesstravel Service Center.

Refunds

A special refunds process applies to tickets obtained through SBB Businesstravel:

Refunds of tickets for travel within Switzerland:

Unused or only partially used OnlineTickets and any other tickets ordered through SBB Businesstravel should be sent to your company's travel coordinator once a month. Please consult your company's guidelines and make a note on the ticket explaining why it was not used/only partially used.

An administration fee of CHF 10 is charged for the refund of each OnlineTicket.

Refunds of tickets for international travel:
Unused international tickets should be posted (A-Post), together with a covering letter, directly to:

SBB Contact Centre
Businesstravel Service Center
Box 176
CH-3900 Brig

Guide

A guide for business clients – where to find what.

Whether you are an executive, a travel manager or a business traveller – here we show you the quickest way on our sites to the information you need for your specific interest and tasks. 

Fleet Manager / Facility Manager

Contact  

SBB Contact Centre
Businesstravel Service Center
Box 176
CH-3900 Brig

0848 111 456
business@sbb.ch

Conditions