In 2011, 28,586 employees showed immense dedication in their daily work on behalf of SBB's customers. As Switzerland's fourth largest employer, SBB has a strong sense of responsibility towards society. It is an attractive employer and pursues far-sighted human resources policies. Cooperation within the company's workforce is of key importance. The safety of customers and employees is of great concern to SBB. SBB was spared any fatal accidents again in 2011. This was the eighth consecutive year of operation without serious collisions or derailments. The number of collisions of medium severity was much lower than in the previous year. Overall, we further raised our already high standard of safety.