Navigating on SBB.ch

Our vision – keeping the railways moving.

We keep the railways moving and are continually striving to achieve excellence.

Our business mandate.

  • As the "factory" of the SBB Passenger Division, we are responsible for the smooth running of rail operations in Switzerland and for ensuring that customers enjoy a service that is friendly, reliable, safe, clean, punctual and convenient
  • We are SBB’s main provider of heavy maintenance services
  • We contribute substantially towards the marketability of regional and long distance services by providing competitive, customer-focused services, including train preparation, train management, rolling stock management, vehicle maintenance, modernisation and procurement
  • Our highly qualified employees strive to achieve the highest standards at every level and to continually improve their performance
  • We expand our customer base by delivering customer-focused services

Our values.

Our five key values are:

  • putting the customer first
  • providing services of the requisite quality at the best possible price
  • practising Kaizen at all levels
  • respecting one another
  • contributing to the Group’s profitability