Travel options for wheelchair users on routes serviced by buses with low floor access
Low floor access greatly facilitates boarding and alighting for all passengers. If you have any questions on the tips provided, please call our SBB Call Center Handicap.
SBB online timetable.
Information about barrier-free travel for individual train connections is also available in the SBB online timetable under the new menu item "Barrier-free connection".
This new feature helps wheelchair users to better plan their journey. When you choose a connection, you can immediately see whether independent boarding/alighting is possible, or whether it is necessary to arrange help in advance by contacting SBB Call Center Handicap. There is also a new search option in "Advanced Search". The desired journey status regarding boarding/alighting (e.g. independent boarding/alighting possible) can be set here before searching.
The online timetable shows the status for each boarding/alighting point individually, and the lowest level of access is applied to the journey as a whole.
More information is available below in the factsheet.
- Even with low floor wheelchair access, there may still be a difference in height and/or a gap between the edge of the platform and the boarding platform of the bus.
- On the support stations which are equipped with mechanical aids, you can arrange for assistance by railway staff. Where we are not advised, we trust you will understand that getting assistance for boarding and leaving the trains is your own responsibility.
- At stations other than Support Stations, you must organise boarding and alighting assistance yourself.
- Swiss Federal Railways will not accept any liability if you, as a wheelchair user, elect to board or alight without assistance.
- Our low floor vehicles are provided subject to availability. In certain cases, a substitute vehicle without wheelchair access may have to be used instead.