Navigating on SBB.ch

International traffic.

Would you like to travel abroad by train without worries? By calling SBB Call Center Handicap at least 48 hours in advance, you can arrange for assistance in boarding and alighting from the train at a very large number of European stations. If you are blind or visually impaired, or travel in a wheelchair, you are entitled to special discounts.

Pre-booking assistance abroad.

Phone SBB Call Center Handicap on our toll-free number 0800 007 102 (+41 225 78 44 from abroad) at least 48 hours in advance of your international journeys. Our staff will provide you with information about foreign rail travel and will book the assistance you need for your journey. Before calling us, make your seat reservation (at a station or by calling Rail Service on 0900 3000 3000, CHF 1.19/minute from a Swiss landline). As well as the usual details, you must let SBB Call Center Handicap know your seat and coach numbers as shown on your reservation. Seat reservations are mandatory for passengers travelling on TGV services.

Discounts and concessionary fares.

If you are blind or visually impaired, or use a wheelchair, you are entitled to special discounts on international journeys to most European countries.

If you have a Disabled Passenger's ID Card issued by SBB, you are entitled to have a travelling companion or guide dog, or both, accompany you free of charge. To take advantage of this concession, when buying your own ticket you must get a "free international ticket" for the route you will be travelling from a Swiss railway station (100% discount for "blind person's travelling companion", or "blind person's guide dog", or "wheelchair user's travelling companion"). On your journey, you must always be accompanied by your companion or guide dog.

The Disabled Passenger's ID Card entitle the holder to purchase direct international tickets in Switzerland (from a Swiss station to a foreign station and vice versa) and for blind passengers and wheelchair users. The card must bear a "tariff TCV 710" (international services) sticker.

If a transport company charges all-inclusive prices, the TCV 710 international tariff does not apply. Fares and concessions (for blind and visually impaired passengers, and for wheelchair users) are set directly by the individual transport company. For journeys on CityNightLine, please read the special terms and conditions at www.citynightline.ch.

For further information please contact Rail Service 0900 300 300 (CHF 1.19/minute from a Swiss landline) or at station counters.

Informations importantes

Please reserve your assistance for international journeys at least 48 hours in advance.

Country
Railway company
Arrival at the meeting point (in minutes prior to the train's departure)
Meeting point**
Switzerland
SBB/CFF/FFS
10The meeting point is on the platform next to the Mobilift.
Germany
Deutsche Bahn (DB)30DB arranges a meeting point with the customer (e.g. DB Information or the travel centre).
France
Société nationale des chemins de fer français (SNCF)
30

In France, the customer should proceed to the SNCF welcome point ("Accueil") prior to boarding.

At Paris Gare de Lyon the meeting point is the SNCF "Point d'accueil".

Italy
Trenitalia30The meeting point is the "Sala Blu" (where available) or otherwise the ticket counter or taxi bay.
Austria
Österreichische Bundesbahnen (ÖBB)20ÖBB arranges a meeting point with the customer.
The Netherlands
Nederlandse Spoorwegen (NS)15

NS arranges a meeting point with the customer, which is usually the NS Service Desk.

(except at Duivendrecht, Maastricht, Middelburg, Schiphol and Utrecht Centraal).

Belgium
Société nationale des chemins de fer belges (SNCB)15SNCB arranges a meeting point with the customer.
    

** When alighting: assistance comes directly to the customer's seat

Luggage.

In other countries, as in Switzerland, the fact that you have made a booking for assistance in alighting from or boarding the train does not mean that your accompanying luggage will be taken in charge. Assistance is provided only if the passenger concerned is able to transport his or her own luggage.
If you are travelling with a large amount of accompanying luggage, we would advise you to make arrangements in advance with the luggage service at the stations concerned.

More Informations: www.sbb.ch/en/baggage.

Disabled passengers travelling to Switzerland from abroad.

A disabled passenger ID pass issued abroad does not entitle the holder to any reductions on fares in Switzerland. Disabled passengers entering the country from abroad are therefore advised to purchase discounted international tickets for the blind and partially sighted, or for wheelchair users, in their country of origin, thus benefiting from reductions based on their national disabled passenger’s ID card.

Contact  

SBB Call Center Handicap 
0800 007 102 
Toll-free in Switzerland 
(from 6 to 22) 

Direct dial from abroad: 
+41 (0)51 225 78 44 

mobil@sbb.ch