SBB Call Center Handicap.
0800 007 102 Toll-free in Switzerland (from 6 to 22)
To request assistance when boarding, changing or alighting from trains at our staffed “Support Stations”, please contact SBB Call Center Handicap. The Call Center can also tell you which stations and trains have wheelchair access and help you select the most suitable trains. Assistance is available free of charge to wheelchair users, passengers with impaired mobility, the blind and visually impaired and the mentally handicapped.
The principal services:
- assistance with boarding and leaving trains at support stations
- information on the accessibility of individual stations and trains
- hints for selecting the most suitable trains
- repeat arrangements for regular travellers by public transport
- information on concessionary fares in Switzerland
- information on concessionary international rail fares
Please be sure to request assistance no later than one hour before your train is due to depart so that we have enough time to organise appropriate assistance.
Two hours' notice is required at the following Support Stations:
- Amriswil, Andelfingen, Appenzell (AB)
- Biberbrugg (SOB)
- Einsiedeln (SOB)
- Flüelen, Frick
- Hasle-Rüegsau (BLS), Herisau (SOB), Huttwil (BLS)
- Kirchberg-Alchenflüh (BLS)
- La Chaux-de-Fonds, Le Locle
- Schwyz, Sonceboz-Sombeval
- Wattwil (SOB), Willisau (BLS), Wohlen
- Appenzell (AB): 3 hours notice
48 hours in advance for international travel.
You can also make a reservation by e-mail 24 hours in advance.
What we need to know:
- Your first and last names
- Telephone number (in case we need more information)
- E-Mail Address
- The date of travel and destination
- The desired departure or arrival time
- The nature of your disability (impaired mobility, in a wheelchair (with or without motor), visually impaired or mentally handicapped)
Do you travel regularly on the same route? If so, you could place a standing order with SBB Call Center Handicap for these journeys. Please notify SBB Call Center Handicap if you are going to be absent (on holiday, for example) or if your travel plans change, however, as otherwise we cannot guarantee the assistance you require.
If you have requested assistance from railway staff, please make sure you are on the right platform next to the Mobilift (or at the meeting point agreed with SBB Call Center Handicap) 10 minutes before your train is due to depart.
On IC double-decker trains, a mobile ramp is used as a rule. Please wait next to the first first-class carriage behind the locomotive, bearing in mind that the locomotive will not always be at the front of the train.
If you are able to transport your luggage yourself, we can guarantee you assistance with getting on and off trains. However, if you are travelling with a lot of luggage, there is a luggage registration service available for you at every staffed station. Normally, your luggage is ready to be collected two days later. Please note the individual opening hours.
You can obtain more information at www.sbb.ch/en/baggage or by calling Rail Service on 0900 300 300 (calls charged at CHF 1.19 a minute from Swiss landlines).