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Wheelchair / walking impaired.

Boarding and alighting assistance

Boarding and alighting assistance.

If you would like railway staff or third parties to assist you when boarding or alighting from trains, please call SBB Call Center Handicap. Professional assistance is available at all our Support Stations. For wheelchair users, we have both Mobilifts and mobile ramps, depending on the type of carriage.

Private boarding and alighting assistance

At stations other than Support Stations, private individuals may provide assistance with boarding and alighting. SBB does not, however, accept any liability in such cases.

Minimum transfer times

When planning your journey, please allow plenty of time to reach your connecting trains. Our SBB Call Center Handicap would be happy to advise you on the time needed at each station.

Check-in time/ Meeting point

If you have requested assistance from railway staff, please make sure you are on the right platform next to the Mobilift (or at the meeting point agreed with SBB Call Center Handicap) 10 minutes before your train is due to depart.


On IC double-decker trains, a mobile ramp is used as a rule. Please wait next to the first first-class carriage behind the locomotive,  bearing in mind that the locomotive will not always be at the front of the train.

Hours of service

Station services for incoming trains

  • Fast trains/RX trains accompanied by train staff: These trains are attended to by station staff from the start of operations in the morning until end of operations at night. Exceptions are the stations of Konolfingen, Münsingen, Murten, with attendance provided from 6 a.m. to 8 p.m.
  • All the trains at the support stations of the lines as hereunder are attended to by station staff at certain times of the day. Information about these times can be asked from the SBB Call Center Handicap or accessed under Bern–Neuchâtel, Bern–Thun via Münsingen, Biel/Bienne–Neuchâtel–Le Locle, Delémont–Porrentruy, Lausanne–Vallorbe, Palézieux–Payerne–Lyss, Basel–Laufenburg, Lenzburg–Rotkreuz, Ziegelbrücke–Glarus.
  • S-Bahn Zürich ( Normally all the trains are attended to by station staff from 7 a.m. to 11 p.m. at the stations situated between the support stations on the lines S2, S3, S5, S6, S7, S8, S9, S12, S14, S15,  S16 (Sat–Sun), S22, S26, S29, S30, S33, S35 and S41. More detailed information on the times of availability of station staff can be had from the SBB Call Center Handicap, or
  • Private railways or support stations of private railways: The possibilities of the private railways to transport handicapped persons, and the times when trains are attended to by station staff, are in part limited. Ask at the SBB Call Center Handicap, or the private railway concerned.

Group travel

If there is a wheelchair user in your party, please tell us this when booking your trip. We will then reserve seats in a carriage with a wheelchair compartment. Please notify SBB Call Center Handicap of your trip at the same time.

Our capacity for parties with several wheelchair users is limited. Our IC double-decker trains have room for no more than 10 wheelchair users travelling together. On all other trains, parties with several wheelchair users will have to be split up or, depending on how big they are, may even have to travel on separate trains.

SBB has two special carriages for parties of wheelchair users which can be rented out at a special, distance-dependent flat rate. For a quotation, please call Rail Service at 0900 300 300 (CHF 1.19/min. from the Swiss fixed-line network) or ask at your local station.

Dimensions for wheelchairs

Maximum dimensions and weight for wheelchairs.

To be able to accommodate you in our wheelchair compartments, your wheelchair must not exceed the following dimensions:

  • Width: 70 cm
  • Length: 120 cm
  • Height 137 cm 
  • Weight: 300 kg (max. load for the Mobilifts)

Boarding and alighting assistance for larger and/or heavier wheelchairs is not possible as a rule.



SBB Call Center Handicap 
0800 007 102 
Toll-free in Switzerland 
(from 6 to 22) 

Direct dial from abroad: 
+41 (0)51 225 78 44