SBB Customer Service.
-
Passenger rights
When the EU Regulation on the rights and obligations of passengers comes into force on 13 December 2009, new compensation rules will apply to international rail services originating or terminating in Switzerland. These give customers the same rights vis-à-vis all railway companies, regardless of what service they use or whether they travel by day or night.
More
-
Rail Service
Customer Service
More
-
Fare conditions
This is where you can find current versions of the fare conditions for the Swiss public transport companies that participate in direct transport pursuant to Article 16 of the Swiss law governing the carriage of passengers (PBG; SR 745.1).
More
-
Travelling without a valid ticket
Dear passengers: Please buy your ticket before you board the train! Since 11 December 2011, this has been mandatory on modes of public transport in Switzerland. As of this date, passengers travelling without a valid ticket have been required to pay an increased supplement on top of the cost of a ticket.
More
