Compensation for delays.

On 13 December 2009 SBB is introducing the European refund rules for delays on cross-border services. For delays of 60 minutes or longer, 25% of the ticket price will be refunded, and for delays of 120 minutes or over, 50%.

For TGV connections 25% of the fare is refunded for a delay of 30 minutes or longer, half the fare for a delay of 120 minutes or longer. Passengers affected are issued with travel vouchers that can be exchanged for cash at any station.

Application forms for compensation are distributed by train crews or issued at salespoints.

Special compensation conditions apply to passes such as InterRail, Eurail etc.

Exemption from liability.

SBB is exempted from its liability if the problem was caused by the passenger or due to circumstances that SBB could not avoid and the consequences of which could not be averted (act of nature, accidents involving people, ext. influence, etc.).

Procedure in the event of a missed connection.

If a passenger arriving in Switzerland misses his/her last timetabled connection, the following procedure applies.

A list of all the customer services of the various European rail operators can be found here.