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Transfer cash abroad securely with Western Union.

You can transfer money to over 200 countries using the Western Union cash transfer service at 180 Swiss railway stations and the funds will be available at one of over 500,000 payment agencies within minutes.

Send money & rates

To send money successfully at SBB counters, you need:

  • The full name of the recipient
  • Valid proof of your identity
  • Cash or a debit card

The transfer takes just a few steps:

The transfer takes just a few steps:
Go to the Western Union counter at your nearest railway station.
Please tell the clerk the country to which the funds are being sent, the amount of the transfer and the full name of the recipient.
The clerk will record your details, check them together with your personal details and they will be printed on the voucher for the transfer.
Check that all the information on the voucher is correct and confirm by signing it.
Once you have paid the amount to be transferred and signed the voucher for the money transfer, your ID card will be returned to you with a copy of the money transfer as a receipt. The Western Union transaction number (Money Transfer Control Number, or MTCN) will be shown on this voucher.
The money is now ready to be collected. Tell the recipient that he can collect the money at any Western Union office in the recipient country. To do so, the recipient must quote the transaction number (MTCN), the full name of the person sending the money, the country of origin and the precise amount.
You can find information about the possible payment agencies here.
  

Rates.

The current exchange rates you will find at your SBB train station or calling the Western Union Hotline 0800 007 107 .  

 

IN MINUTES**
If the funds are needed quickly, you can send them throughout the world in just a few minutes**.

NEXT DAY**
If you are not in a hurry, send your family money using the “Next Day”** option. Benefit from lower transfer fees for our first-class service that is just as reliable.

MOBILE MONEY TRANSFER**
The “Mobile Money Transfer” service allows you to transfer the funds straight to a mobile phone. The maximum amount that can be transferred per transaction is CHF 440.–

Next Day Service – Kosovo.

If you are not in a hurry, send money to your family using the “Next Day” option. You benefit from lower transfer fees from as low as 7 CHF for a first-class service that is just as reliable.

» More (in German)

Next Day Service – Latin America.

Our new money transfer option to Latin America - Next Day - offers reliable and best-in-class service as well as low transfer fees. The Next Day service starts July 3rd, 2014, with rates starting from 5 CHF.

» More (in German)

 

* Western Union also makes money from converting currencies. When selecting your money transfer provider, please compare both the transfer fees

and the conversion charges.

** Payments may be delayed or services may not be available because of certain conditions associated with the transactions – such as the amount

sent, the destination country, availability of currencies, legal requirements, proof of entitlement, opening hours of the agencies, different time zones

or a combination of several factors. The maximum amount that can be sent is CHF 8,500 or the equivalent in local currency per person per

transaction per day. Transactions may not be split. Senders and recipients must present valid proof of their identity (passport, identity card).

Occasionally and irrespective of the amount involved, additional information and documents pertaining to the transaction may be requested.

Valid as of March 2015. Rates may be changed without any prior notification.

Receive money

To receive money successfully at SBB counters, you need:

  • Valid proof of your identity
  • The Money Transfer Control Number (MTCN)
  • Country of dispatch
  • First name and surname of sender
  • Amount you expect to receive

It takes just a few steps to receive a transfer successfully:

It takes just a few steps to receive a transfer successfully:
Go to a Western Union counter at a railway station near you. All you need is valid proof of your identity. Tell the clerk the transaction number (MTCN), the country from which the funds are being sent, the full name of the sender and the amount you are expecting to receive.
The clerk at the counter will check your identity and the information you have provided. If the information matches and the money is ready for collection, he will print out the voucher to obtain the money.
Check the information on the voucher. If the details are correct, sign the voucher. The clerk at the counter will pay you the money and give you the receipt.
  

Mobile Money Transfer

With the new “Mobile Money Transfers” service, you can transfer money directly using a mobile phone to Bangladesh, El Salvador, Guatemala, Indonesia, Kenya, Madagascar, Nepal, Paraguay, Philippines, Tanzania, Uganda and Vietnam – quickly, conveniently and reliably.

Your receiver can use the transferred credit to pay bills, top up their telephone credit or buy goods and services, or they can also obtain cash at a Western Union agent location. This service is being extended to other countries on an ongoing basis.

How does “Mobile Money Transfers” work?

How does “Mobile Money Transfers” work?
The prerequisite for using this service is that the receiver registers with their mobile phone provider for a mobile wallet, a so-called “m-wallet”.
Transfer your money at one of the 180 SBB stations with this Western Union service.
To make a transfer, you will require valid identification as well as your own and your receiver’s mobile numbers.
The standard charges from Western Union apply. There are no additional costs.
The maximum transfer amount per transmission is CHF 440.
The amount is available to the receiver just a few minutes after making the transfer.
  

Gold Card customer card

With the free Western Union Gold Card, you earn reward points for every money transfer sent – and then exchange the points for a discount on future transfer fees.

Earning points.

Earning points.
Fee paid (CHF) Reward points
1 1
  

Your points will be added to your Gold Card account automatically.
The maximum number of points accrued per transaction is 60.

Your discount.

Your discount.
Reward pointsDiscount (CHF)
808
15015
20020
25025
40040
1000100.–
  

How to redeem your reward points.

  • Prior to the transaction, just call our Western Union Gold Card Customer Service Centre toll-free (00800 3940 3940, Monday to Sunday from 9 a.m. to 12 a.m.).
  • You can also redeem your reward points directly at Western Union.

How to obtain your Western Union Gold Card.

  • Bring a valid passport or other official photo ID to one of the 180 SBB train stations with a Western Union counter.
  • You can begin earning reward points immediately with the first transaction.
  • The plastic card will be posted to you along with a Welcome Pack after the second transfer.

More information on the Western Union Gold Card.

For more information, please call our free Western Union Hotline at (00800 3940 3940, Monday to Friday from 9 a.m. to 6 p.m., Saturday 9 a.m. to 3 p.m.).

Contact  

Western Union hotline
0800 007 107 (free)

Mo–Fr 7.00–19.00
Sa–Su 9.00–13.00 / 14.00–18.00


Gold Card hotline
00800 3940 3940 (free)

Mo–Su 9.00–24.00

5000

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