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The SBB Mobile app: purchasing tickets, timetable information and more.

With the SBB Mobile app your train travel and public transport requirements are taken care of. Not only can you buy tickets anytime and anywhere using the app, but the public transport timetable is always with you. Real-time updated information and departure times are available during your journey. And you can even subscribe to push notifications for platform changes, delays or cancellations on your chosen connections. SBB Mobile is available in German, French, Italian and English.

Incidentally, you can now also display tickets purchased online in the app. You will find all information on this at “Range”, “Purchasing” and “Ticket checks”.

App functions

The functions of SBB Mobile.

Did you know that with SBB Mobile you can register lost property, for example, if you have left something on the train? You will find this and all other functions described here.

Timetable functions

  • Direct online enquiries via iPhone or iPod touch
  • Enter stations, stops, addresses and landmarks
  • Retrieve departure/destination points from Contacts
  • Easy access to previous timetable requests
  • Urban, national and international timetables (just like the SBB online timetable)
  • Show intermediate stops (journey information)
  • Arrival and departure boards for each station
  • Today widget with departures timetable for iOS

Real-time information.
Delays, alternative routes, cancellations, platform changes, rail traffic information, strikes and predicted occupancy of trains.

Push notifications.
You can set up push notification subscriptions for your connections (max. 20) – you will be kept up to date continuously on delays, platform changes, train cancellations and rail traffic information via push notifications.

“Take me home” function.
SBB Mobile will get you home safely: with just one click, the app will calculate the quickest route home. From door to door.

Correct right down to the address.
You can create your route enquiries using an extendable adaptive favourites list that recognises individual addresses and points of interest as well as stations (approx. 28,000) and stops (approx. 6,000).

Map support.
Are you unfamiliar with your departure point or destination? Find your current position and the nearest station or stop using Google Maps and then transfer this to your route enquiry.

Station information

  • Detailed information about our largest stations.
  • Find the location and opening times of shops, facilities and SBB     services in just a few clicks.
  • Arrive and continue your journey: get information on all kinds of connecting transport such as RailTaxi, Click & Drive, etc.
  • Important and interesting information from the surrounding area – with     support from local.ch.
  • Arrival and departure boards.
  • Feedback form for station complaints.

Additional functions

  • Creation and processing of lost property reports for the SBB Lost and Found Service.
  • Rail traffic information and SBB press releases (RSS feeds).
  • Information on railway catering services and Starbucks Coffee House on      wheels.
  • Speed dial for emergency numbers (SBB Police, paramedics and fire crews).
  • QR reader.
  • Automatic updates.

Apple Watch

The SBB Mobile update for iOS since 4 August 2015 includes a widget for the Apple Watch. This means that, in future, you will be able to use the following functions on your wrist too:

  • Favourite timetable enquiries
  • Take me Home from your location (GPS positioning)
  • Departures timetable from your nearest stop (GPS positioning)

You can find more information about the Apple Watch at www.apple.com/watch/.

Download and registration

Downloading from SBB Mobile and registering for ticket purchasing.

You can obtain the SBB Mobile app free of charge for smartphones and tablets with iOS (Apple), Android and Windows Phone.

Téléchargement

 iOSAndroidWindows Phone
Type
System requirementsat least iOS 7.0at least Android 2.1
GPS module mandatory
at least
version 8.0
GPS module mandatory
    

Data volumes.

Data volumes.

 

iOS

Android

Windows Phone

App download (one-off)

approx. 10 MB

approx. 5.3 MB

approx. 5.4 MB

Updating timetable information

approx. 2–10 KB

approx. 2–10 KB

approx. 2–10 KB

Purchasing a ticket

approx. 60 KB

approx. 60 KB

approx. 60 KB

Downloading a map (per zoom level or change of scale)

approx. 100 KB

approx. 100 KB

approx. 100 KB

Updating news and RSS feeds, requesting real-time information

approx. 0.2–3 KB

approx. 0.2–3 KB

approx. 0.2–3 KB

    

Enregistrement

Preconditions.
A precondition for purchasing tickets using the SBB Mobile app is a smartphone as well as a valid credit card, PostFinance card or a prepaid card.

How registration works.
With simple one-time registration for online purchases at SBB, you can buy tickets anytime and anywhere online and with the app. Your personal access data enables you to buy tickets securely with just a few clicks – whether via a computer or a smartphone.

Register in just three steps:

  1. Click on the red “Register now” button. This takes you to the SBB registration area.



  2. Enter your data and select a username and password.

  3. Enter your preferred method of payment (optional for online purchasing and obligatory when purchasing with the app). You can enter the method of payment as standard, so that you do not have to re-enter it again later.

Range

Range for offers on the app.

Tickets valid throughout Switzerland.

  • Standard ticket in Switzerland (single journey, outward and return journey, for bikes too provided a 1-day bike pass is not required).
  • Supersaver tickets.
  • City-City Tickets.
  • 1-day travelpasses (also the 9 o’clock travelpass, 1-day travelpass for children and 1-day travelpass for dogs).
  • Class upgrade.
  • Multiple-journey tickets.
  • 1-day bike passes.
  • Seat reservations for journeys within Switzerland.
  • Bike reservations (ICN only).

Tickets valid on the fare networks.

  • A-Welle fare network (Aargau, Olten).
  • Ticino and Moesano fare network (Arcobaleno).
  • Bernese Oberland fare network (BeoAbo).
  • Engadin mobil fare network.
  • Euregio Lake Geneva fare network.
  • Schaffhausen fare network (FlexTax).
  • Freiburg fare network (Frimobil).
  • Libero fare network (Bern, Solothurn).
  • Vaud fare network (Mobilis).
  • Neuchâtel fare network (Onde Verte).
  • Ostwind fare network (St. Gallen, Thurgau, Appenzell).
  • Passepartout fare network (Lucerne, Obwalden, Nidwalden).
  • Schwyz fare network.
  • Zug fare network.
  • Northwestern Switzerland TNW fare network.
  • Geneva and Region fare network (unireso).
  • Jura fare network (VagABOnd).
  • Zurich Transport Network ZVV.
  • Night supplements.

The range is extended regularly.

You CANNOT buy tickets for Europe using the SBB Mobile app, only online. However, you can display international tickets purchased online in the app.

Advance booking period.
You can buy your ticket up to departure on the means of public transport required. You must hold a valid ticket at the time of departure of the means of public transport. The purchase or ordering process must be completed in full prior to the actual departure and the ticket must be available in the application of the mobile device or in printed form. You will otherwise have to pay a supplement according to T600.5, clause 30.00 (not including the ticket price).

Purchasing

Purchasing tickets with SBB Mobile.

Step-by-step instructions.

    
Six easy steps to buying your ticket with the free SBB Mobile app:

  • Step 1: open SBB Mobile and click on the ticket symbol in the menu list (alternatively, you can also browse the timetables and click on “Price/buy” for your chosen route).
  • Step 2: select the product you want.
  • Step 3: enter the date on which you wish to travel, as well as the start and end points of your journey, and click “Continue”.
  • Step 4: confirm the precise ticket details by choosing your travel class, selecting a single or return journey and adding any applicable fare reduction (e.g. the Half-Fare travelcard).
  • Step 5: you can check the purchase in your basket, add further passengers, or redeem E-vouchers. Then click on “Continue” and complete the purchase.
  • Step 6: Once you have bought your ticket on the SBB Mobile app, it is stored on your smartphone under the menu item “Tickets”. To view your ticket, open the SBB Mobile app and shake your smartphone. The most recently bought ticket will be displayed immediately.

Payment method.

You can pay for your tickets purchased using SBB Mobile in the following ways:·    With credit cards: Visa, Mastercard, Diners Club, American Express Switzerland, JCB, myOne.

  • With debit cards: PostFinance Card.
  • With prepaid cards: Visa, Mastercard.
  • With e-vouchers.

Incidentally, besides ticket purchasing and timetable enquiries, with SBB Mobile you also benefit from many other useful functions, such as access to a range of station information, QR reader, rail traffic information and an emergency call service. You will find further information at “All functions from SBB Mobile”.

Ticket checks

Ticket checks for offers on the app.

So that tickets you have bought on the app can be checked, you must show them along with a valid ID. When the app is opened you can simply shake your smartphone gently and the last ticket bought will be displayed.

Tickets purchased using your smartphone are generally stored under “Tickets” – “Display tickets”. Should a ticket bought in the app not be available, you can access these again under “Display tickets” – “Update tickets”.

A ticket you buy on your smartphone is personal, is not transferable and is only valid together with a valid official ID for the person travelling (passport, ID card, ticket). (If you hold a Half-Fare travelcard, GA travelcard, this also counts as an official ID).

If you have a Half-Fare travelcard on the SwissPass and have purchased a ticket at a reduced price, from 1 November 2016, it is sufficient to only show the ticket on the app. A precondition of this is that you have linked the personal details from your online account with SBB to the SwissPass account. Then it is not usually necessary to show the SwissPass card. If no online connection is available when the check takes place, you will need to show the SwissPass or a valid official ID document.

New: tickets purchased online can also be accessed on the SBB Mobile app.

Up to now, tickets bought via electronic channels could only be issued where they were purchased (ticket purchases via SBB Mobile displayed on the app, tickets bought at SBB.ch printed out). It is now also possible to print out tickets purchased via SBB Mobile at SBB.ch or to display tickets bought online on the SBB Mobile app. The only precondition for this is that the tickets have been purchased via the same user account. (This applies to private as well as business customers.)

How to find your ticket purchased online on SBB Mobile.

All tickets are listed under “Tickets”, “Display tickets”. To display the tickets that you have purchased at SBB.ch, click on “Update tickets” and then enter the password.

Print out tickets purchased with SBB Mobile.

After logging in at sbb.ch/purchase, all tickets are listed under “My orders”. It is not necessary to update there. You can then display the ticket required in PDF format by clicking on “Select” and print it out using “Print”.

The future of the app

SBB Mobile Preview. Download and test the new app now.

SBB Mobile is already one of Switzerland’s most widely used apps. Each day thousands upon thousands of timetable enquiries and ticket purchases are made with this mobile application. Now the app is being fundamentally revised and expanded to become a digital travel companion. The new app will be officially introduced in November 2016. To keep you from having to wait so long, you can already download the preview version now at no charge and use it like normal for your daily travel needs.

Download SBB Mobile Preview now!

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