Refund request for OnlineTickets from the leisure shop.
You can use this form to apply for a refund on Public Transport OnlineTickets and/or Leisure OnlineTickets purchased in the leisure shop.
Send your refund request to RailAway electronically. To do this, please complete the following form text fields and upload the documents required. Transmit your data by clicking the “send” button.
Or complete the refund request form (PDF) and send it, enclosing all documents required, to:
RailAway AG, “Leisure shop”, Zentralstrasse 7, 6002 Lucerne
General Terms and Conditions.
Public transport OnlineTickets and Leisure OnlineTickets from the leisure shop are essentially neither exchangeable nor refundable. Exceptions apply according to the General Terms and Conditions of RailAway AG, no. 9.1 (sbb.ch/railaway-gtc) as well as the General Terms and Conditions for the online purchase of tickets and services, Tariff 600.9 or Tariff 660, no. 24.1 (sbb.ch/ticketshop).
Time limit for claiming refunds.
If one of the reasons for refund given here should apply, Public Transport OnlineTickets and/or Leisure OnlineTickets from the leisure shop may be refunded within 30 days of the expiry of the validity period.
Please note that refund charges may be made based on the applicable tariffs.
Credits for refunded Public Transport OnlineTickets and/or Leisure OnlineTickets can only be made to the payment card account used when placing the order.
Refund requests cannot be accepted and processed at ticket counters. Checking and refunds are carried out exclusively by RailAway AG in Lucerne.