Refund request for OnlineTickets and MobileTickets.
You can use this form to apply for a refund on partially or completely unused tickets bought exclusively through SBB Ticket Shop or SBB Mobile. For tickets obtained at the station or by post please print out your refund request and send it to us by post.
Please note: Special conditions (in German) apply for supersaver tickets.
Refund of OnlineTickets and MobileTickets.
Tickets issued as OnlineTickets or MobileTickets are essentially non-refundable. Exceptions to this are defined in Tariff 600.9 or Tariff 660 no. 24.1 for group travels.