General terms and conditions for the purchase and use of the Ticket Shop and e-tickets.
Carriage of passengers with e-tickets is subject to the tariffs of the Swiss public transport enterprises, and in particular their "T600 general passenger tariff" (hereinafter "Tariff 600"), the "T610 tariff for internal SBB services" and the "Standard international tariff for the carriage of passengers and luggage by rail" (TCV) for international passenger services (hereinafter "Tariff 719"). All of these tariffs can be viewed either at staffed sales offices or online at www.sbb.ch. The following conditions are excerpted from these tariffs and cover the key provisions governing the relationships between holders of e-tickets (hereinafter "customers") and the Swiss public transport enterprises (hereinafter "PTEs"), represented by Swiss Federal Railways SBB, limited liability company under special law, 3000 Berne 65 (hereinafter "SBB"). These conditions do not apply to the e-ticket offerings of regional transport systems or individual transport enterprises (PTEs).
E-tickets are either issued over the Internet and printed out by the customer (OnlineTickets) or ordered over the Internet or a mobile phone and stored on the phone or a similar device (MobileTickets).
E-tickets – general provisions.
All e-tickets are personal and non-transferable. They are valid only in conjunction with a valid, official form of identification (e.g. passport, ID card, driving licence) in the traveller's name and/or with a valid Half-Fare or GA travelcard in the passenger's name. E-tickets are also available for children, dogs and bicycles. These will bear the name and date of birth of the individual travelling with the child/dog/bicycle. This individual must be able to identify themselves in accordance with paragraph 41.00. All e-tickets are stored centrally in an electronic dossier and copies may be obtained (e.g. via mobile telephone or printing at home as per Tariff 600 paragraph 41.06).
E-tickets – validity.
For all e-tickets, the date of travel is set by the customer at the time of purchase either online or via mobile phone. In the case of tickets valid over a number of days, the return journey must be taken on the day specified at the time of booking.
The ticket medium (ticket media include mobile phones and similar devices) must – if requested – be handed over to allow ticket inspectors to inspect e-tickets, and especially the three display levels of the MobileTicket. Inspectors are entitled to handle the ticket medium in order to carry out due and proper inspection. The customer must be in possession of their e-ticket before the start of their journey (actual departure time of the train). The purchasing and ordering process must be completed before the actual departure time of the train and the e-ticket must be available as a printout or via the application on the device. If this is not the case, the provisions of Tariff 600.5, paragraph 30.00 will apply. Standard-fare e-tickets are issued in 1st and 2nd class for both single and return journeys. The following validity periods apply for standard-fare e-tickets:
Up to 115 km
116 km or more
|OnlineTicket||1 day||1 day||
1 day for the outward journey,
for the return journey
(within a ten-day period)
|MobileTicket||1 day||1 day||1 day|
E-tickets – refunds.
In principle, tickets issued in the form of e-tickets cannot be refunded. Exceptions to this rule are set out in Tariff 600.9, paragraph 70.00 and Tariff 710.1, paragraph 9.
OnlineTickets – general provisions.
All OnlineTickets must be full-size printouts (not scaled) on white, unused, standard A4 paper in portrait format with a resolution of at least 600 dpi. The ticket holder must be able to present an A4 printout of their OnlineTicket containing all ticket information for inspection. The (12 digit) OT-number in the top right corner of your Online Ticket must be fully legible. The advertising in the lower third of the OnlineTicket may be detached. OnlineTickets which are not fully legible are not valid for travel, and passengers in this situation will be treated as if they were travelling without a valid ticket in accordance with Tariff 600 Section 6.
MobileTickets – general provisions.
The purchase of MobileTickets is subject to the following conditions:
- The customer must be in possession of a valid credit card (except B2B customers)
- The customer must have registered with a participating PTE via the online portal
- The customer must have a mobile telephone with an active SIM card
- The mobile phone must be MIDP 2.0 enabled.
- The mobile phone must have a screen resolution of at least 160 x 200 pixels.
MobileTickets – validity.
All three display levels of the MobileTicket must be fully visible and legible and must be available for viewing by ticket inspectors. MobileTickets which do not comply with these conditions are not valid for travel.
Supersaver tickets – general provisions.
Supersaver tickets can only be used on certain trains and their prices are correspondingly reduced. These tickets can only be purchased online at www.sbb.ch/ticketshop in accordance with Tariff 600 paragraph 4. The limited number of supersaver tickets available under this offer changes from day to day. Supersaver tickets are only available for single journeys in 1st and 2nd class. Subsequent changes of class or route are not possible. E-tickets are also available for dogs, but not for bicycles. Family discounts are allowed (Junior Card and Grandchild Card).
Supersaver tickets – validity.
Supersaver tickets are personal and are valid only for the day, train (train number) and route printed on the ticket. The tickets booked are not associated with any fixed seat (seat reservation). Supersaver tickets are available for journeys to and from various randomly selected destinations within Switzerland (SBB and PTEs). In the event of problems where the transport company is at fault with regard to the area of applicability (for example in the event of train cancellations, line closures, etc.), T600 point 8 applies in principle. In such circumstances, supersaver tickets will be valid for the next available service irrespective of train category or number of changes required to complete the journey. Customers will need to obtain a form from a member of the sales staff or train crew to update their supersaver tickets. This form, showing the new train number, must be attached to the back of the supersaver ticket and be validated via station stamp or punching. The administration fee specified in T600.9 will not be charged. The date of the journey and the train to be taken must be specified at the time of purchase. Supersaver tickets can be purchased no earlier than 30 days before the date of travel.
Supersaver tickets – refunds.
In principle, supersaver tickets cannot be exchanged or refunded. Exceptions to this rule are set out in Tariff 610, paragraph 3.1.10.
E-vouchers – general provisions.
An e-voucher is a means of payment that can be bought and redeemed electronically on a self-service basis. E-vouchers may be purchased from SBB Ticket Shop. E-vouchers are also available via SBB Mobile (iPhone and Android). Important note: E-vouchers cannot be bought and/or redeemed at ticket counters and ticket machines, nor can they be redeemed via SBB Businesstravel.
E-vouchers – validity and features.
E-vouchers are impersonal and may therefore be transferred. They can be redeemed as often as you wish up to when the credit has been used up completely. E-vouchers may essentially be redeemed against all offers in the abovementioned sales channels.
E-vouchers are available in any value, up to a maximum of CHF 5,500. E-vouchers are valid for 5 years from the date of purchase. They may no longer be redeemed after the expiry date. If the e-voucher code is lost, it is only possible for the person who bought the e-voucher to obtain this, via their SBB Ticket Shop user account or from the Contact Center SBB. It is not possible to redeem e-vouchers in conjunction with payments via the AirPlus or Amexco Lodge credit card.
E-vouchers – refunds.
E-vouchers cannot be exchanged or refunded.
Disclosure of information/advertising.
SBB complies with data protection and telecommunications law in all its dealings with personal and customer details and also refers explicitly to paragraph 09/Data protection of the T600 general passenger tariff of the Swiss public transport enterprises. Further, the customer acknowledges that he/she may receive advertising messages from SBB unless he/she specifically withholds consent in this regard. Purchasers of an "electronic" ticket or travelcard as defined in Tariff 600 Section 4 should take note that public transport enterprises or contracted external companies in Switzerland and within the European Union mandated to inspect electronically issued tickets or railcards and to create distribution models will have access to personal and customer data (anonymised data exchange).
To continually improve the quality of its services, SBB asks its customers to participate in electronic surveys. If you do not wish to participate in such surveys, you can opt out by contacting us at firstname.lastname@example.org.
Changes to tariffs/terms and conditions.
The PTEs may amend their tariffs, and thus these terms and conditions, at any time.
Applicable law and jurisdiction.
In the absence of other statutory provisions, these general terms and conditions and the agreements and declarations associated with them will be governed solely by Swiss law. The place of performance, place of prosecution (the latter applies only to persons resident abroad) and sole place of jurisdiction for any disputes in connection with this agreement will be Berne, unless specified otherwise by Swiss jurisdictional law.
© Swiss Federal Railways SBB, September 2013