There is no access to Ticket Shop from 13.09.2017, 22:30 to 14.09.2017, 02:00 due to maintenance work.
Frequently asked questions about buying tickets with SBB Mobile.
Yes, you can find the seat reservation function in the ticket options under “More tickets and reservations” if this option is available for your chosen route.
Yes, you can buy regional transport tickets directly from the start screen (regional transport tickets in two clicks) or via the standard or touchscreen timetable.
Yes. You can “edit travelers” in the ticket options. The system saves the passenger details entered. This means that you can easily buy tickets again for these people in future.
Yes. You can buy a ticket for dogs at half the price of a second class ticket. The ticket must bear the name of the person travelling (do not enter the dog’s name).
Displaying tickets bought from SBB.ch is currently not possible with SBB Mobile. In a few weeks it will again be possible to display tickets with the SBB Mobile app.
All tickets are listed under “My tickets”. iPhone users can also add all their purchased tickets directly to their Apple Wallet. These tickets will then appear automatically on the device’s home screen on the day that they are valid.
After logging in at sbb.ch/en/buying, all tickets are listed under “My orders”. It is not necessary to update there. You can then display the ticket required in PDF format by clicking on “Select” and print it out using “Print”.
Access and registration.
Yes – it’s quick and easy to register directly in the app. If you already have an online account with SBB, you can use the same login data here.
Visit sbb.ch/ticketshop to request a username or password reminder. To do this, you’ll need the e-mail address that you entered when registering. If you don’t receive an e-mail, make sure that you entered your e-mail address correctly and that the e-mail hasn’t gone to your spam folder. If you have also forgotten the e-mail address that you used to register, please open a new account.
Your username cannot be changed. However, you can open a new account with a new username and e-mail address.
You can only change your password online at sbb.ch/ticketshop. Go to “My Account” – “Security Settings”.Please note that if you change your password, the payment method stored in your account will be automatically deleted for security reasons.
Some data cannot be encrypted securely on older Android devices. For this reason, we do not store sensitive data on these smartphones and their owners must log in with their username and password whenever they purchase a ticket using SBB Mobile. This mainly affects smartphones running Android 4.1 and 4.2.
The Fairphone 1 on Android 4.2.2 gives the user direct root access. As this poses a general security risk, the user is prompted to accept it before using their SwissPass login.
You must buy your ticket before you begin your journey (actual departure time of the train).
You can buy supersaver tickets until one hour before the train departs. These tickets are no longer available after this point.
Tickets can be purchased a maximum of 30 days in advance. This reduces the chance that you will be unable to make your chosen journey and have to change your booking. Tickets bought through SBB Mobile can only be refunded in exceptional cases.
Yes. Instead of entering your password, you can use the fingerprint sensor on your iPhone to confirm your ticket purchase. To do this, activate the function “Touch ID” when logging in.
You can pay for tickets purchased through SBB Mobile in the following ways:
American Express Switzerland
Debit cards from other providers are not accepted.
Prepaid cards from other providers are not accepted.
E-voucher (not currently available)
Validity and refunds.
Tickets purchased via your smartphone are personal and non-transferable and are only valid in conjunction with a valid form of ID belonging to the person travelling (passport, identity card, driving licence). (If you have a Half-Fare/GA travelcard, this is also a valid form of ID.)
If you have a travelcard on the SwissPass and have bought a ticket that is linked to it, from 1 November 2016 you will be able to simply show the ticket in the app. In order to do this, you must link the personal data in your SBB online account to your SwissPass account. Once you’ve done this, there’s no need to show your SwissPass card. If you can’t get an online connection while your ticket is being checked, you must show your SwissPass or another official form of ID if requested to do so by the inspector.
Tickets purchased through SBB Mobile are valid for the calendar day that was selected at the time of purchase for each journey made. It is not possible to change your journey or exchange your ticket after purchasing. If you do not return on the same day or by 5 a.m. the following day, please buy a new single ticket for your journey. Please note that regional transport tickets have time limits.
No. Tickets bought with the app are personal and are not transferable. For this reason, you must have a valid form of personal ID with you (passport, ID card, driving licence) for the ticket inspection. (If you have a Half-Fare/GA travelcard, this is also a valid form of ID.)
Yes, you can forward these tickets. However, they are personal and the name and date of birth must be entered correctly. The recipient of the ticket must then be able to show a valid form of personal ID (passport, identity card, driving licence, Half-Fare/GA travelcard) along with the ticket and the details on the two must match.
Only in the following cases:
Proven inability to travel (illness, accident or death).
Lack of seats in 1st class (confirmed by member of train crew).
Forgot GA or Half-Fare travelcard or point-to-point travelcard.
Duplicate tickets purchased (travel date, route and traveller – full name and date of birth – are identical).
Ticket with incorrect personal details (name or date of birth, if an obvious error has been made).
Ticket with an incorrect date, if the journey to the intended destination would not be possible on this day according to the timetable. Example: The ticket was bought at 11:40 p.m. for use on the same day, but the last train to the chosen destination left at 11:30 p.m. This means it is no longer possible to travel to the chosen destination on the selected date. To obtain a refund, you must be able to show that you have purchased a new, correct ticket.
Ticket purchased for the wrong customer group (1-day travelpass without Half-Fare travelcard or full price instead of discounted).
Reconnaissance journeys for groups.
Refund after subsequent purchase of personal travelcards for at least 12 months.
If you have purchased a ticket through SBB Mobile and have not used it for one of the reasons listed above, fill in the online refund request form. A processing fee will be charged for refunds.
Data security and authorisations.
All data is sent in encrypted format (SSL) and is only used to create and issue tickets.
You can find further information in SBB’s data protection policy
The GPS function must be active for the “take me home” function to work properly – SBB Mobile needs it to find the nearest train stop. This also applies if you want to display the nearest train stop in the timetable.
The SBB Mobile app needs to be able to access online timetable and ticket data in order to answer your queries.
SBB Mobile supports German, French, Italian and English. You can select the language via the general language settings on your smartphone.
If you choose a language other than German, French, Italian or English here, SBB Mobile will generally be displayed in English.
If you haven’t found the answer in our FAQs, we would be happy to offer further assistance.
SBB Community (questions and answers)
Contact form (registration is not required)
Hotline 0848 030 030 (local call rate)
Monday–Friday 9 a.m.–6 p.m.
Saturday/Sunday 9 a.m.–12 p.m. and 1:30 p.m.–4:30 p.m.