Refund request form for international tickets (online purchase)

This form allows you to apply for a refund of unused and partially used international tickets which you ordered online as a business customer.

Please note:

  • You can find the conditions for international journeys on the ticket and under travel details.
  • You can upload up to five international tickets as PDFs per refund form.

Would you like a refund for tickets that you purchased at for personal use?

To the form for private customers to refund tickets purchased online/on a mobile

Please check the following details: 

Contact details.

Refund request form for international tickets purchased online on the grounds of non-usage.

Please upload the unused or partially used international ticket to be refunded as a PDF file here. If you would like to have more than one international ticket refunded, hold down the CTRL key while clicking the respective files (maximum three per form).

Once we receive your refund request form, we will send you a copy of your request via e-mail. As soon as we are able to make refunds, they will appear under “My orders” and in your statistics. You will not receive any further confirmations.

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For any further refunds, please complete a new online form.

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