Refund request form for international tickets (online purchase).

Have you purchased international tickets online at SBB Businesstravel but did not use them or only used them in part? Would you like the tickets to be refunded? 

If so, please complete this form. You can upload up to five international tickets in PDF format per refund request form. Please note that we can only process uploaded tickets.

Would you like a refund for tickets that you purchased at SBB.ch for personal use?

To the form for private customers to refund tickets purchased online/on a mobile

Please check the following details: 

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Refund request form for international tickets purchased online on the grounds of non-usage.

Please upload the unused or partially used international ticket to be refunded as a PDF file here. If you would like to have more than one international ticket refunded, hold down the CTRL key while clicking the respective files (maximum five per form).

Once we receive your refund request form, we will send you a copy of your request via e-mail. As soon as we are able to make refunds, they will appear under “My orders” and in your statistics. You will not receive any further confirmations.

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For any further refunds, please complete a new online form.

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