Refund request form for tickets for Switzerland (mobile purchase).

Have you purchased tickets for Switzerland on the SBB Business Mobile app but did not use them or only used them in part? Would you like the tickets to be refunded? 

If so, please complete this form. You can add a maximum of two tickets per refund request form.

Would you like a refund for tickets that you purchased on the SBB Mobile or SBB Mobile Preview app for personal use?

To the form for private customers to refund tickets purchased online/on a mobile

Please check the following details:

Contact details.

Refund request form for tickets purchased via SBB Mobile Business; on the grounds of non-usage.

We would like to request a refund for the following unused or partially used tickets.

Once we receive your refund request form, we will send you a copy of your request via e-mail. As soon as we are able to make refunds, they will appear under “My orders” and in your statistics. You will not receive any further confirmations.

For any further refunds, please complete a new online form.

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