Refund request form for tickets for Switzerland.

This form allows you to apply for a refund of unused and partially used tickets which you ordered as a business customer online or via mobile phone.

Please note:

Would you like a refund for tickets that you purchased on the SBB Mobile or SBB Mobile Preview app for personal use?

To the form for private customers to refund tickets purchased online/on a mobile

Please check the following details:

Contact details.
Title

Refund request form for tickets purchased online or via SBB Mobile Business; on the grounds of non-usage.

We would like to request a refund for the following unused or partially used tickets.

Once we receive your refund request form, we will send you a copy of your request via e-mail. As soon as we are able to make refunds, they will appear under “My orders” and in your statistics. You will not receive any further confirmations.

For any further refunds, please complete a new online form.

Further content