Making sure no one misses the train.
You will find answers here to the most frequently asked questions on SBB Businesstravel.
Should you have any further questions on SBB Businesstravel, please contact our Businesstravel Service Center.
You can request a credit note for unused or partially used tickets that you have bought via SBB Businesstravel by filling in an online or printed form:
- Refunds for Swiss OnlineTickets
- Refunds for Swiss MobileTickets
- Refunds for international OnlineTickets
An administration fee will be charged for each ticket refunded. A different refund amount will be credited depending on when the request is submitted. If possible, send in your tickets before the train you booked onto is due to depart. This will usually mean a smaller administration fee. We base our decision on the date you email your refund request or on the postmark for requests sent by post.
Did you buy your ticket in the SBB Ticket Shop for private customers (i.e. not as part of a Businesstravel contract)?