Information

There is no access to Ticket Shop and SBB Mobile from 16.05.2017, 22:00 to 17.05.2017, 05:00 due to maintenance work.

Making sure no one misses the train.

You will find answers here to the most frequently asked questions on SBB Businesstravel.

Should you have any further questions on SBB Businesstravel, please contact our Businesstravel Service Center.

Ticket refunds.

You can request a credit note for unused or partially used tickets that you have bought via SBB Businesstravel by filling in an online or printed form:

An administration fee will be charged for each ticket refunded. A different refund amount will be credited depending on when the request is submitted. If possible, send in your tickets before the train you booked onto is due to depart. This will usually mean a smaller administration fee. We base our decision on the date you email your refund request or on the postmark for requests sent by post.

Did you buy your ticket in the SBB Ticket Shop for private customers (i.e. not as part of a Businesstravel contract)?

FAQs OnlineTickets

Refunds for Swiss tickets.

You can request a credit note for partially or completely unused tickets bought via SBB Businesstravel. Please use the forms below. An administration fee of CHF 10 is charged for the refund of each ticket.

Refunds for international tickets.

You can request a credit note for partially or completely unused tickets using the forms below.

As only the passengers named on the ticket are permitted to travel, the OnlineTicket must be cancelled and rebooked in the event of a change (e.g. to the number of passengers).

Excess is charged for each ticket refunded. The amount of credit you receive will vary depending on when you send your request. If possible, send your tickets before the departure time of your booked train; this usually reduces the excess. The date on which you sent your refund request by e-mail, or the postmark if you sent your request by post, will determine how much excess you are charged.

Guide.