Information

There is no access to Ticket Shop and SBB Mobile (ticket purchase) from 27.06.2017, 23:30 to 28.06.2017, 05:00 due to maintenance work.

Request for a refund of partially or completely unused Swiss MobileTickets.

Please only use this form for unused MobileTickets bought via the SBB Mobile Business app.

Did you buy your ticket in the SBB Ticket Shop for private customers? If so, please follow this link.

Please complete the fields below and enter the relevant order number(s).

Contact details.
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You will receive a copy of your request via e-mail.

(Once the refund has been issued, you will not receive any confirmation. Refund transactions are listed in “My orders” and in the online statistics.)

Request for a refund of MobileTickets and reason for non-use. 

We would like to request a refund for the following unused tickets.  

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For additional refunds, please use a new online form.

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