Questions about the SBB Businesscard.
How does the SBB Businesscard Gold differ from the SBB Businesscard Classic?
With the SBB Businesscard Gold you benefit from even more advantages, such as:
- Travel cancellation insurance before and during the trip with coverage of costs for interruption of the trip
- Luggage insurance
- Travel protection insurance and advice
- Theft or loss of personal documents
- Excess coverage for rental vehicles (CDW)
- Loss protection in the event of theft, loss or misuse of the card
- Free replacement card
- Free replacement of PIN
- No excess for misuse
Who is entitled to order an SBB Businesscard?
The SBB Businesscard is a business credit card exclusively for corporate clients. Private individuals are not entitled to apply for an SBB Businesscard.
A company account with SBB Businesstravel is a mandatory precondition for ordering the SBB Businesscard.
Who is BonusCard.ch AG?
BonusCard.ch AG, based in Zurich, provides credit card services and is responsible for issuing the SBB Businesscard Classic and Gold.
Is the credit card transferable?
No, it is a personal credit card that may only be used by the card holder themselves.
May I purchase services for third parties with the SBB Businesscard?
No, it is a personal credit card only, which may only be used by the card holder. If transactions are carried out for third parties, the card holder is responsible for these. The insurance services apply only to the card holder and not to third parties.
What is the procedure during the transition phase (SBB Businesscard ordered but not yet received)?
Up to receiving your SBB Businesscard, please source all SBB services as usual. After you have received it, save your card in your personal profile at SBB Businesstravel. You then benefit from simplified ticket purchasing, and you can see your mobility costs presented in a transparent and structured way on an invoice. You will find instructions for this here.
May I also use the SBB Businesscard for private purchases?
No, the SBB Businesscard is a company credit card and is intended for business expenditure.
How can I save the SBB Businesscard in my personal profile at SBB Businesstravel?
In your customer profile in SBB Ticket Shop Business, you can save your SBB Businesscard directly as a payment method: at the menu item “My account”, select “Payment information” and enter the details from your SBB Businesscard.
How can I dispute card transactions?
Should you find unidentified, excessive or non-approved charges on your monthly bill, we would ask you to complete the following form and send it to us signed.
May I combine the SBB Businesscard with my Half-Fare or GA travelcard?
No, this combination is not possible.
Can schools order an SBB Businesscard?
For schools, you must provide confirmation from the local authority that the persons subscribed for the school on the application are entitled to sign for legal transactions. There is of course also an identification requirement (for valid subscribed persons and for card holders).
Can societies order an SBB Businesscard?
For societies, besides a copy of the commercial register extract (provided there is an entry in the commercial register) you must also provide a copy of the society’s articles of association, in which, if there is no entry in the commercial register, signing authorisation for legal transactions must be set out.
Which documents must be included with the card application?
- The application completed in full and signed by legally valid persons
- A copy of an effective official ID of the legally valid persons signing (applicants), e.g. passport, ID card (front and rear side), Swiss driving licence or residence permit
- Copy of the commercial register extract (no more than 12 months old). For associations and societies, please include a copy of the articles of association, and if necessary, a list of authorised signatories for legal transactions.
How long will it take for me to receive my SBB Businesscard?
It takes about two to three weeks from sending the application form to BonusCard.ch AG.
How can I collect points?
You collect points as soon as you use your SBB Businesscard to pay, irrespective of whether it is in Switzerland, abroad or online. You receive one point for each franc spent. You receive two points per franc spent when you pay for a mobility service. This includes payments for train and tram journeys, flights, hotel bookings or filling up with fuel, for example.
Where can I see my points balance?
To keep an overview, your points balance is shown on the monthly card bill and can be called up any time at myonlineservices.ch.
Where can I redeem my points?
Redeem the points you have collected online for your chosen rewards, or convert the points into an account credit. Go to myonlineservices.chLink opens in new window., click on “Rewards” and select the reward you would like, or pay your annual fees with the points collected.
Do points ever expire?
Yes, points that are not redeemed expire after two years. On the MyOnlineServices online portal, you are notified three months in advance that your points will expire. Points expire on a quarterly basis.
Example: points collected between January 2017 and March 2017 expire on 1 April 2019. This is displayed on myonlineservices.chLink opens in new window. from 1 January 2019.
What happens to my points if I cancel?
As a card holder, after cancelling the Visa card you have no claim to a proportional refund of rewards, and all points are lost.
I have selected the Mobility feature in the card application. How does this proceed?
A few days after receiving your credit card, Mobility will send you your documents. After this you must send a valid copy of your driving licence (front and rear side) to Mobility. If the documents are complete and free of objections, your Mobility account will be activated.
Which Mobility offer does it concern?
This is the personal Business Light offer for business customers. This Mobility offer does not include monthly or annual basic fees. Costs only arise if you make use of the Carsharing offer (hourly or kilometre chargeLink opens in new window.).
The Mobility offer on your SBB Businesscard is optional.
I am already a Mobility customer; do I also benefit from the combined offer?
If you already have a personal Mobility Business subscription, please contact Mobility at email@example.comLink opens in new window..
I would also like to activate the Mobility feature retrospectively. How does that work?
Contact us by e-mail at firstname.lastname@example.orgLink opens in new window.. We will be pleased to activate this service retrospectively for you.
Is my Mobility subscription transferable?
No, it is a personal Mobility offer that cannot be transferred to other people.
How does reserving a Mobility car work?
You will find detailed information about the reservation process at mobility.chLink opens in new window..
I have a claim for a Mobility car. What happens with the costs?
Holders of the SBB Businesscard Gold automatically benefit from excess coverage for rental vehicles, which covers up to CHF 2,000 in the event of damage to rental vehicles. Mobility sends the invoice with the excess to the subscriber. The latter pays the invoice and sends the refund application to the insurer (Allianz Versicherungen).
Holders of the SBB Businesscard Classic can take out additional excess waiver insurance.
I have cancelled the credit card but the Mobility subscription is still valid. What happens now?
The Mobility subscription remains valid. The vehicles can still be opened using the SBB Businesscard. The excess coverage for rental vehicles is no longer applicable as a service element of the SBB Businesscard Gold from the time of cancellation of the SBB Businesscard.
How can I pay my Mobility invoice automatically with my SBB Businesscard?
In the Mobility customer portal, under “Profile” and “Payment type” you have the option of selecting the payment type “By credit card debit”, and recording or saving the SBB Businesscard in the profile.
How can I cancel the Mobility option only?
Please contact the Mobility customer service at email@example.comLink opens in new window..
How do I find out how much the credit limit is?
The current credit limit is first detailed in the welcome letter that is sent out with the card. If you do not state anything to the contrary to BonusCard.chLink opens in new window. AG within 30 days, you declare your agreement with this limit.
How do I proceed if I would like a temporary increase in the limit?
At myonlineservices.ch you will find the relevant form under “Service” and “Account/card”. Select either “Temporary limit” or “Permanent limit” as required. For short-term increases in the limit, please contact +41 58 717 21 90 (24-hour customer service, calls charged at the local rate) or firstname.lastname@example.orgLink opens in new window..
What insurance is included?
You will find a summary of the insurance below. For detailed questions on your insurance, please contact Allianz customer service on 0800 22 33 44.Insurance services: carefree and straightforward travel (in German)
Which services are included with each insurance?
You will find all details in the General Terms and Conditions of Insurance (GTCI) (PDF, 191 KB)This document is not barrier-free. (PDF, 191 KB).
When do I receive the invoice for the card?
The account statement includes all the transactions for the month. This can be viewed from the fourth day of the following month at myonlineservices.chLink opens in new window.. The invoice is also posted out to the designated bill recipient a few days afterwards.
What are the payment terms?
The payment term is 25 days.
I do not want any paper bills. How can I unsubscribe from this?
Register on the practical online portal MyOnlineServices and you can unsubscribe from paper copies of the bill. Then click on “Service” and under the header “Invoice”, select “Invoice in paper form”. Then choose “No” and confirm the procedure by clicking on “Send”. In future you will receive your credit card bill free of charge in electronic form directly at myonlineservices.chLink opens in new window.. Then under “Electronic notification” select the type of communication you would prefer.
There is a transaction I do not agree with. What do I have to do?
Use the “Claims” form, which you will find under www.myonlineservices.ch in the header “Service” then “Invoice”.
I do not have the deposit slip for payment. How do I proceed?
At myonlineservices.ch you can generate a deposit slip for e-banking quickly and easily in the header “Service” then “Invoice”. To pay in at a bank or post office, however, you can also use the deposit slip from your last invoice.
I would now like to pay by direct debit. How should I proceed?
At myonlineservices.ch, under the header “Service” then “Invoice”, you can fill in the form “Direct debit procedure” and send it to your bank (bank DD) or directly to BonusCard.chLink opens in new window. AG (postal DD).
What is MyOnlineServices?
MyOnlineServices is the free online portal for all SBB Businesscard customers. Simply log into myonlineservices.chLink opens in new window. and you will see a summary of all transactions, your current account balance and the limits – anywhere and at any time. You can have your SBB purchases displayed in a separate list using the filter (means of transport). You can also call up your points balance here and convert it into rewards.
How can I register with MyOnlineServices?
You will find detailed instructions hereLink opens in new window..
I already have access to MyOnlineServices for another credit card. Do I need a new user name / password for the SBB Businesscard?
No, you do not need a new user name / password. You can select the relevant credit card at myonlineservices.chLink opens in new window..
How quickly can I view my purchases at MyOnlineServices?
Data are updated daily on MyOnlineServices. The account statement also includes all transactions for the month. This is visible from the fourth day of the following month at myonlineservices.ch.
Are you unable to see all cards?
Then under “Service”, please use the form “Account/card” and “Product summary”.
How can I have a damaged card replaced?
All types of cards can be replaced as often as required. BonusCard.ch AG is exclusively responsible for this. A replacement card costs CHF 30 for SBB Businesscard Classic card holders; for SBB Businesscard Gold card holders, replacement is free of charge.
What do I do if I lose my card?
If your card is lost or stolen, please call the 24-hour card blocking service immediately on +41 58 717 21 90.
What should I do if I change my name or address?
If your company address (legal domicile or correspondence address) changes, or if the company changes its name, you must notify BonusCard.ch AG in writing, together with a copy of the updated commercial register extract. If the name of the card holder changes, you must also notify BonusCard.ch AG in writing. Please enclose a copy of the new valid ID (passport, front and rear side of ID, Swiss driving licence or residence permit).
How can I cancel my existing credit card?
Notify your credit card company of the cancellation in writing.
How can I cancel my SBB Businesscard?
The card holder can request that the card be blocked and/or terminate the contract in writing at any time and without stating reasons. If the card holder does not wish to renew a card or additional cards, they must inform BonusCard.ch AG of this in writing at least two months before the card in question expires, otherwise they will be charged any applicable fees.
The form can be downloaded at www.myonlineservices.chLink opens in new window. under the header “Service” then “Account/card” and “Cancellation”. Important: the signature of the authorised signatory or a legally valid signature according to the commercial register is required. If a person has been granted rights of change, the signature of this person is sufficient. The rights can be deleted on the same form if required (check box).
Please use the following form (PDF) to define persons in your company who are entitled to give information, examine or make changes:
Please send this form together with the card application to BonusCard.ch AG: