Questions about the SBB Businesscard.
BonusCard.ch AG, based in Zurich, delivers services in the field of card business and is responsible for issuing the SBB Businesscard Classic & Gold.
What’s the difference between SBB Businesscard Gold and SBB Businesscard Classic?
With the SBB Businesscard Gold, you will benefit from many additional services, such as:
- Excess cover (defrayal of excess costs for online ticket return)
Refund of the CHF 10 fee charged for unused tickets. For a maximum of 5 instances per year, maximum CHF 50.
- Refund of unforeseen costs for trains delayed for more than 30 minutes
- Travel legal protection insurance
- Purchase protection
- Goods return insurance
- Shopping legal protection
- Free replacement card
- Free replacement PIN code
- No excess for misuse
Who is entitled to order an SBB Businesscard?
The SBB Businesscard is a business credit card exclusively for business customers. Private individuals are not entitled to apply for an SBB Businesscard.
A company account with SBB Businesstravel is not a necessary requirement to be able to order the SBB Businesscard.
Is the credit card transferable?
No, it is a personal credit card that may only be used by the cardholder.
Can I purchase services for third parties with the SBB Businesscard? For example, can a secretary book tickets for employees centrally or can the SBB Businesscard be used to make bookings and pay for SBB Businesstravel for several profiles (different people)?
No, it is a personal credit card that may only be used by the cardholder. Any transactions made on behalf of third parties are the responsibility of the cardholder. The insurance benefits apply to the cardholder and not to third parties.
What happens during the transition stage (SBB Businesscard ordered but not yet received)?
Until you have received your SBB Businesscard, please draw all SBB services as usual. After receiving the card, please register it on SBB Businesstravel under your personal profile and on www.mobility.chLink opens in new window. in order to buy tickets more easily and to see your mobility costs clearly on a structured statement. For instructions click hereLink opens in new window..
Can I also use the SBB Businesscard for private purchases?
No, the SBB Businesscard is a business credit card and is exclusively for business expenses.
How can I save the SBB Businesscard in my personal profile on SBB Businesstravel?
You can save your SBB Businesscard information in the SBB Ticket Shop Business as a method of payment: under menu item “My account”, select “Payment information” and enter your SBB Businesscard data.
Complaints about card transactions.
Should unknown, too high or unauthorised debits show on your monthly bill, we would ask you to complete the following form, sign it and send it to us.
Card holder confirmation for queried transactions (PDF) (PDF, 123 KB)
No, this combination is not available.
Can schools order an SBB Businesscard?
During the application process for schools, we require confirmation from the municipality that the legal signatories on the application for the school are also authorised to sign for legal transactions. Identification (for legal signatories and cardholders) is obviously also still a requirement.
Can associations order an SBB Businesscard?
For associations we require a copy of the extract from the commercial register (if registered in the commercial register). We also need a copy of the organisation’s statutes, in which the signature authorisation for legal transactions must be regulated if the association is not registered in the commercial register.
Which documents have to be included with the card application?
- Application completed in full and signed by legally valid persons.
- Copy of a valid official ID for the legally valid signatories (applicants), e.g. passport, ID card front and back, Swiss driving licence or residence permit.
- Copy of the Commercial Register extract (no more than 12 months old). For societies and associations, please include a copy of the statutes and, if required, enclose the list of authorised signatures for legal business.
How long does it take for me to receive my SBB Businesscard?
After the application form is despatched to BonusCard.ch AG, it takes approximately 2 to 3 weeks.
The customer will receive the documents, including the contract, from Mobility a few days after the card application has been sent. The contract must be signed and returned to Mobility with a copy of a valid driver's licence (front and back). If the documents are complete and there are no objections, your Mobility account will be activated immediately.
Your PIN will be sent by post separately at the same time as the first documents. It will then be possible to log in at www.mobility.chLink opens in new window. although reservations cannot be made until the Mobility account has been activated.
What Mobility subscription does it involve?
It is a personal Mobility-Basic subscription for business customers.
I am already a Mobility customer; how can I benefit from the low price offer?
You must first duly cancel your existing Mobility subscription before you can benefit from our combined offer.
I would like to activate the Mobility function retrospectively. How does this work?
Contact us via e-mail at email@example.comLink opens in new window.. We will be pleased to activate this service retrospectively.
Is my Mobility subscription transferable?
No, this is a personal Mobility subscription that cannot be transferred to other people.
How do I reserve a Mobility car?
You will find detailed information about the reservation process at www.mobility.chLink opens in new window..
I have a damage claim with a Mobility car, what about the costs?
Holders of the SBB Businesscard automatically benefit from excess waiver insurance, which provides excess cover of up to CHF 5000 for damage to rental vehicles. Mobility sends the invoice with the excess to the Mobility subscriber who pays the invoice and applies for refund with the insurance partner (Allianz Insurance).
I have cancelled the credit card but the Mobility subscription is still valid. What happens now?
It remains valid until your Mobility subscription expires. Vehicles can still be opened using the SBB Businesscard.
How can I pay my Mobility bill automatically with my SBB Businesscard?
In the Mobility customer portal you have the option of selecting the method of payment “via credit card debit” under “Profile” and “Payment method” and you can enter and save the SBB Businesscard in the profile.
Can a company combine personal Mobility subscriptions (i.e. with SBB Businesscard) as well as transferable company subscriptions?
If a company prefers Mobility subscriptions, this is easily possible (also in combination with personal subscriptions). Drive credit vouchers as mentioned in the offer will only be issued for personal subscriptions.
How can I cancel the Mobility option only?
Please contact Mobility customer service on 0848 824 812.
The current credit limit was given in the welcome letter in which you received the card. Failing notification to BonusCard.ch AG within 30 days, you agree with this limit.
What must I do if I want a temporary limit increase?
You will find the corresponding form in MyOnlineServices under “Service” and “Account/Card".Choose either “Temporary limit” or “Permanent limit” according to your requirements. For short-term limit increases please call +41 58 717 21 90 (24h Customer Service, local rate) or e-mail firstname.lastname@example.orgLink opens in new window..
You will find a summary of all insurance here. If you have any detailed questions about your insurance, please contact Allianz customer service on 0800 22 33 44.
What services are included in the respective insurance?
You will find all details in the general conditions of insurance (CGI) (PDF, 236 KB).
Your account statement includes each month’s transactions. It can be viewed from the 4th day of the following month on MyOnlineServices. The designated invoice recipient will receive the bill by post a few days later.
What are the terms of payment?
The payment terms are 25 days.
I do not want a printed copy of the invoice, how can I unsubscribe from this service?
Yes, you can find a detailed user manual here (PDF, 1.0 MB).
I do not agree with a transaction, what do I do?
Use the “Complaints” form, which you will find under www.myonlineservices.chLink opens in new window. in the headers “Service” and “Invoice”.
I have not received a deposit slip for payment. What should I do?
You can quickly and easily send a request for a new online banking deposit slip via www.MyOnlineServices.chLink opens in new window. under the headings “Service” and “Invoice”. For payments via bank or post you can also use the deposit slip from your last invoice.
I would now like to pay by direct debit. What should I do?
You should fill out the form “Direct Debit Procedure” on MyOnlineServices under the headings “Service” and “Invoice” and send it to your bank (direct debit from your bank) or directly to BonusCard.ch AG (direct debit by post).
MyOnlineServices is the free online portal for all SBB Businesscard customers. Simply log into myonlineservices.ch and you will find the summary of all transactions, your current account status and the limits – anytime and anywhere. Your SBB purchases can be displayed using a filter (transport type) in a separate list.
How do I register with MyOnlineServices?
You will find detailed instructions hereLink opens in new window..
I already have access to MyOnlineServices for another credit card. Do I need a new user name / password for the SBB?
No, you do not require a new user name / new password. You can select the relevant credit card in MyOnlineServices. If you cannot see all of the cards, please use the form under “Service”, “Account/Card” and “Product Overview”.
How quickly can I see purchases on MyOnlineServices?
Data on MyOnlineServices is updated daily.The account statement also includes all transactions from one calendar month. It can be viewed from the 4th day of the following month on MyOnlineServices.
All types of card can be replaced as often as required. BonusCard.ch AG has sole responsibility for this. SBB Businesscard Classic cardholders must pay CHF 30 for a replacement card, while it is free for SBB Businesscard Gold cardholders.
Lost card: what should I do?
In the event of loss or theft, call the 24h card blocking service immediately on +41 58 717 21 90.
What should I do if my name or address changes?
If the company address changes (legal domicile or correspondence address) or if the name of the company changes, you must inform BonusCard.ch AG in writing, together with a copy of the updated Commercial Register extract. If the name of the cardholder changes, you must also inform BonusCard.ch AG in writing. Please enclose a copy of the new valid ID ([passport, front and back of ID, Swiss driving licence, or residence permit).
Inform your credit card company of your cancellation in writing.
How can I cancel my SBB Businesscard?
The credit card holder can request the blocking of the card and/or terminate the contract in writing at any time and without giving reasons. The cancellation of the main card or the account will automatically cancel all additional cards.
If the cardholder does not wish to renew a card or additional cards, they must inform BonusCard.ch AG at least two months before the card expires, otherwise applicable fees may be charged.
The form can be downloaded at www.myonlineservices.chLink opens in new window. under the headers “Services”, “Account / Card” and “Cancellation”. Important: the signature of the authorised person or the legally valid signature according to the commercial register is required. If a person is given mutation rights, the signature of that person is sufficient. The rights can be deleted on the same form if required (checkbox).
Please use the following form (PDF) to define people in your company as entitled to information or access or to make modifications:
Please send this form to us together with the card application.