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Complaint.

We strive to continuously improve our services and are grateful for complaints or feedback.

Please select the corresponding form.

Station complaint.

Do you have a complaint about a station? Give us feedback about: the counter, customer information at the station, cleanliness at the station, infrastructure, staff at the station or the ticket machines.
More info about Station complaint.
Train complaint.

Do you have a complaint about your journey? Give us feedback about: passengers attendants, timetabled services, rolling stock, customer information on the train, availability of seating, cleanliness of the train, train drivers.
More info about Train complaint.
Ticket purchase complaint.

Do you have a complaint about ticket purchasing? Give us feedback about: tickets and travelcards, SBB.ch or the SBB Mobile app.
More info about Ticket purchase complaint.
Services complaint.

Do you have a complaint about our services? Give us feedback about: currency exchange, luggage, lockers, catering on the train (Elvetino).
More info about Services complaint.