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Complaint.

We strive to continuously improve our services and are grateful for complaints or feedback.

Please select the corresponding form.

Station complaint.

Do you have a complaint about a station? Give us feedback about: the counter, customer information at the station, cleanliness at the station, infrastructure, staff at the station or the ticket machines.
More info about Station complaint.
Train complaint.

Do you have a complaint about your journey? Give us feedback about: passengers attendants, timetabled services, rolling stock, noise protection, customer information on the train, availability of seating, cleanliness of the train, train drivers.
More info about Train complaint.
Travel without a valid ticket complaint.

Have you received the ‘Travel without valid ticket’ form and have questions about it? Give us feedback.
More info about Travel without a valid ticket complaint.
Ticket purchase complaint.

Do you have a complaint about ticket purchasing? Give us feedback about: tickets and travelcards, SBB.ch or the SBB Mobile app.
More info about Ticket purchase complaint.
Services complaint.

Do you have a complaint about our services? Give us feedback about: currency exchange, luggage, lockers, catering on the train (Elvetino).
More info about Services complaint.