General questions on logins.

Here you can find answers to general questions on logging in to online purchase on, in the SBB Mobile app or on And to questions on your e-mail address for the SwissPass login.

General questions on logging in.

Questions regarding e-mail addresses.

Questions about passwords.

Questions on logging in to the SBB Mobile / Preview app.

Questions from the Community.

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    Author role: Neuer Autor


    Please help me

    Hi, I’m (*** SBB admin: redacted => data protection) Jun from South korea. I payed 2 tickets from Interlaken to Lyon via Trainline right before. First of all, I would like to change my ticket date (28th April -> 29th April) By my mistake, I deleted my trainline account and can’t find my ticket and any information about em now. So that’s why I didn’t get what my order and reservation number. If I give you some information of id or something to prove me, would you change my tickets ?      

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    Author role: Neuer Autor


    I bought a ticket on OMIO. I got the ticket but the money were refunded the next day.

    Here's the situation:I bought a ticket on OMIO, payed and immediately received a confirmation with the .pdf tickets. The next day I checked my bank account and noticed I were refunded due to a payment issue. I don't know now if my tickets still valid or no.Any suggestion?Thanks

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    Author role: Neuer Autor


    Half Fare - Swiss Pass

    Greetings Everyone I'm trying to buy a Half Fare Travelcard. I just created an SBB account and downloaded the app.
    Whenever I try to buy the travel card (hitting the purchase 185chf button), a blank page loads and I cannot continue with the payment process. For personal data, I can only fill in the date of birth and the postal code. I cannot fill the customer number , as I do not own one yet. There is no email about a digital SwissPass.


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