Deadline extension.

Have you received from us a bill, payment reminder or demand giving notice of debt collection relating to a journey taken without a valid ticket and wish to extend your time for payment?

We offer a one-off payment postponement (extension) of up to three months (from the date of travel). We talk of deferral of repayment if the postponement is required to be longer than three months. This can only be granted if a deputyship has been set up and a debt restructuring plan is submitted. Deferrals are only available once and for a maximum of 12 months.

Our condition for postponement or deferral of payments is that any new journeys without a valid ticket are paid within the payment deadline.

Have you read the conditions above and do you wish to postpone or defer your payment? If yes, then please complete the following form:

Contact details.

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Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window.Google ChromeLink opens in new window.Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to