General questions on logins.

Here you can find answers to general questions on logging in to online purchase on SBB.ch, in the SBB Mobile app or on swisspass.ch. And to questions on your e-mail address for the SwissPass login.

General questions on logging in.

Questions regarding e-mail addresses.

Questions about passwords.

Questions on logging in to the SBB Mobile / Preview app.

Questions from the Community.

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    Delete past order from SBB online

    How can I delete my past order/journey ticket from my SBB online account.

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    Author role: Neuer Autor

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    Bought two way ticket but PDF only shows one

    Dear CFF,Today I bought a two way ticket from Geneve to Paris, and even though the confirmation page in my account shows is a two way ticket, the PDF that I can print form it only shows the one way from Geneve to Paris. When I will be able to print my ticket to come back to Geneve?Thanks!OB

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    Wrong address in the Swiss pass

    Hi,I bought a Swiss pass yesterday but only after coming home I realized the address is missing one letter. I corrected my address in my Swisspass account but I'm worried that it might get posted to a wrong address. Is there any way to track the Swiss pass coming in the post? Or if it has not being shipped yet is it possible to let them know the correct address?Best regards,Dayan

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