On SBB.ch: Click on Sign in at the top right of the page. In the SBB Mobile / Preview app: Click on the three bars in the top left of the app and select Login. On swisspass.ch: Click on the Sign in button.

Do I need a SwissPass card to have a login?

No, you do not need a SwissPass card to have a login. You can complete an initial registration on swisspass.ch, even while making your purchase online. On subsequent occasions, you can just sign in. Go to registration on swisspass.ch Link opens in new window.

What are the advantages of a login / signing in?

Advantages of a log in / signing in on SBB.ch. Your details are already stored and do not have to be entered the next time you make an online purchase. You can view your previous purchases and orders at any time and show or print out any tickets you bought online. You can save payment methods easily and set them as defaults. You can have tickets bought for travel in Switzerland refunded before the start of validity (except supersaver tickets, Saver Day Passes and special offers). If the connection breaks down during the purchase you can check under Orders whether a ticket was actually purchased on not. You can also use your login for the SBB Mobile app and buy tickets there too. Advantages of a login for / signing into the SBB Mobile app: Your details are already stored and do not have to be entered the next time you make an online purchase. You can save payment methods easily and set them as defaults. You can see the travelcards you hold on your SwissPass. You can also use your login for SBB.ch to buy tickets there and you can view your previous purchases and orders at any time. You can also display any tickets bought online or by mobile again or print them out. Benefits of a login / signing in on swisspass.ch: A login on swisspass.chLink opens in new window. lets you view the public transport and partner passes on your SwissPass. And you can activate the days of your Leisure Travelcard you wish to use.

I would like to delete my SwissPass account.

To delete your SwissPass account, proceed as follows: Sign into swisspass.ch with your SwissPass login. Click on your initials at the top right. Click on Login details. Select Delete SwissPass customer account on the left. Click on Delete irrevocably. If you have forgotten your password, you can ask for a new one using your e-mail address. After logging in, proceed as described above. Go to login on swisspass.chLink opens in new window. Reset passwordLink opens in new window.

Why do I see a blank page / why am I not forwarded to the right page after logging in?

Please delete your browser history (including cookies) and log in again. Check whether your browser needs an update. Alternatively, you could use another browser.

Why has my access to my SwissPass account been blocked and how can I unblock it?

Your SwissPass account has been blocked because there have been too many failed attempts to sign in. Request a new password to unblock the account. Request new password Link opens in new window.

I already have a SwissPass account. Can I create a SwissPass account for another person using my e-mail address?

No. An e-mail address can only be used once for data security reasons. We therefore ask you to use a different e-mail address if you wish to register another person.

Where can I amend my e-mail address on swisspass.ch?

Sign in with your e-mail address and your personal password on swisspass.chLink opens in new window. . Then click on your initials at the top right and select Login details. Under Change login e-mail, enter the new e-mail address you want to use.

Where can I change my e-mail address for correspondence on swisspass.ch?

Sign in with your e-mail address and your personal password on swisspass.chLink opens in new window. . Then click on your initials in the top right and select Customer data. Under Correspondence, enter the new e-mail address you would like to use.

What could be the reason why I see a message telling me that my e-mail address is invalid?

Umlauts and special characters cannot be used in e-mail addresses.

When I enter the password which has just been sent to me, I get an error message.

We advise you to delete your browser history and request a new password. Copy the password sent by e-mail (without spaces). For all other questions and answers about passwords, see the password page

Do I always need to log out of the SBB Mobile / Preview app?

No, you can stay logged into the app.

Can I get the app to show a ticket I bought online?

You can use the SBB Mobile app to show almost all tickets bought online. The inverse is also possible: you can also show and print tickets bought on SBB Mobile on SBB.ch. The only requirement is that tickets were bought using the same SwissPass login.

General questions on logins.

Here you can find answers to general questions on logging in to online purchase on SBB.ch, in the SBB Mobile app or on swisspass.ch. And to questions on your e-mail address for the SwissPass login.

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Content

This is how you can contact us – we are there to help you.

General questions on logging in.

You need a login / to sign in to access your account.

SBB.ch

When you sign into SBB.ch, you can manage your personal details such as address, access details, payment methods, other people travelling with you and notifications. You also have access to all purchases you have previously made.

SBB Mobile app.

When you sign into the SBB Mobile app, you can manage your personal details such as your address, access details, payment methods, other people travelling with you and notifications. You also have access to the travelcards on your SwissPass.

swisspass.ch.

When you sign in on swisspass.chLink opens in new window., you can see not only your personal details and the travelcards on your SwissPass but also other partner offers and services. You can also activate the days you wish to use for your Leisure Travelcard.

No, to buy tickets you do not need to log in / sign in. However, we recommend that you have a login. It offers you numerous benefits, as you do not need to enter your personal details and payment method every time.

If you wish to purchase a Half Fare Travelcard or a GA Travelcard online, you need a login. To do so, complete an initial registration.

Advantages of a log in / signing in on SBB.ch.

Your details are already stored and do not have to be entered the next time you make an online purchase.
You can view your previous purchases and orders at any time and show or print out any tickets you bought online.
You can save payment methods easily and set them as defaults.
You can have tickets bought for travel in Switzerland refunded before the start of validity (except supersaver tickets, Saver Day Passes and special offers).
If the connection breaks down during the purchase you can check under Orders whether a ticket was actually purchased on not.
You can also use your login for the SBB Mobile app and buy tickets there too.

Advantages of a login for / signing into the SBB Mobile app:

Your details are already stored and do not have to be entered the next time you make an online purchase.
You can save payment methods easily and set them as defaults.
You can see the travelcards you hold on your SwissPass.
You can also use your login for SBB.ch to buy tickets there and you can view your previous purchases and orders at any time. You can also display any tickets bought online or by mobile again or print them out.

Benefits of a login / signing in on swisspass.ch:

A login on swisspass.chLink opens in new window. lets you view the public transport and partner passes on your SwissPass. And you can activate the days of your Leisure Travelcard you wish to use.

Sign in with your login on swisspass.ch. On the homepage, you will be asked to enter your customer number and postal code. Then click on Link now. Your customer number is the number with the format 000-000-000-0 on your SwissPass card.

Go to sign in on swisspass.ch Link opens in new window.

Please check your name, address and telephone number etc. as stored in your customer account on swisspass.ch. These details must be identical to those on your SwissPass card (e.g. no nicknames, check double names etc.). If you still receive the error message, get in touch with us using the contact form. Let us know your customer number and send us a screenshot of the page with the error message.

Go to the SwissPass contact form Link opens in new window.

To delete your SwissPass account, proceed as follows:

Sign into swisspass.ch with your SwissPass login.
Click on your initials at the top right.
Click on Login details.
Select Delete SwissPass customer account on the left.
Click on Delete irrevocably.

If you have forgotten your password, you can ask for a new one using your e-mail address. After logging in, proceed as described above.

Go to login on swisspass.chLink opens in new window.
Reset passwordLink opens in new window.

Questions regarding e-mail addresses.

You have already registered with this e-mail address.

If you were no longer aware that you already hold a SwissPass account, you can request a new password with your e-mail address on swisspass.ch.

Request new password Link opens in new window.

If you would like to make an initial registration for another person on swisspass.chLink opens in new window., you need to use another e-mail address.

Contact us via the contact form. We will send you a new password. Then you can log in with the old e-mail address and the new password on swisspass.ch. You can then change your login e-mail and password under Login details.

Go to the SwissPass contact form Link opens in new window.

Questions about passwords.

Questions on logging in to the SBB Mobile / Preview app.

Some data cannot be encrypted securely on older Android devices. Therefore, we do send not these smartphones sensitive data to store. This mainly affects smartphones running Android 4.1 and 4.2.

If you are using older devices, you will need to sign in with your user name and password whenever you buy tickets.

Questions from the Community.

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Author role: Neuer Autor

Published: vor 2 Wochen

0 Likes

Delete past order from SBB online

How can I delete my past order/journey ticket from my SBB online account.

Link opens in new window.

Author role: Moderator

Published: vor 2 Wochen

0 Likes

Hallo @MathewLink opens in new window. That's not possible. Once you purchased a ticket with your official swisspass account, the Tickets and other details to this trip will be registered in your personal swisspass account data. If you don't want your trips to be recorded like that, my advice to you is to purchase your tickets as a guest. So, you'll receive your tickets directly on your E-Mail but they won't be registered anywhere else in our sbb plattforms. Wish you a good day. EllenvS.

View post in the Community Link opens in new window. Link opens in new window.
Link opens in new window.

Author role: Neuer Autor

Published: 15.07.2020

0 Likes

Bought two way ticket but PDF only shows one

Dear CFF,Today I bought a two way ticket from Geneve to Paris, and even though the confirmation page in my account shows is a two way ticket, the PDF that I can print form it only shows the one way from Geneve to Paris. When I will be able to print my ticket to come back to Geneve?Thanks!OB

Link opens in new window.

Author role: Moderator

Published: 16.07.2020

0 Likes

Hello @ObernalLink opens in new window. We kindly ask you to contact our support team directly at the following telephone number on +41 (0) 848 44 66 88 (CHF 0.08/min). The specialists can access the connection you booked online and will be happy to help you. I wish you a pleasant day. Kind regards. LauraV

View post in the Community Link opens in new window. Link opens in new window.
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Author role: Neuer Autor

Published: 16.08.2019

0 Likes

Wrong address in the Swiss pass

Hi,I bought a Swiss pass yesterday but only after coming home I realized the address is missing one letter. I corrected my address in my Swisspass account but I'm worried that it might get posted to a wrong address. Is there any way to track the Swiss pass coming in the post? Or if it has not being shipped yet is it possible to let them know the correct address?Best regards,Dayan

Link opens in new window.

Author role: Reisende/r (Platin)

Published: 17.08.2019

0 Likes

Hello @DeeRaLink opens in new window. Thank you for your request. In this case, I advise you to contact the Contact Center directly on +41 (0)848 44 66 88 (CHF 0.08/min). They will have access to your account and will give you a precise answer. Otherwise, you also have the possibility to contact the Swiss Post. I wish you a nice day. Best regards,
JulieL

View post in the Community Link opens in new window. Link opens in new window.

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Service links

General questions on logins.

General questions on logging in.

On SBB.ch:

In the SBB Mobile / Preview app:

On swisspass.ch:

SBB.ch

SBB Mobile app.

swisspass.ch.

Advantages of a log in / signing in on SBB.ch.

Advantages of a login for / signing into the SBB Mobile app:

Benefits of a login / signing in on swisspass.ch:

Questions regarding e-mail addresses.

Questions about passwords.

Questions on logging in to the SBB Mobile / Preview app.

Questions from the Community.

Delete past order from SBB online

Bought two way ticket but PDF only shows one

Wrong address in the Swiss pass

Helpful?

Want to get in touch with us?

SBB Contact Center.

SBB Community.

Similar topics.

Change or forgotten password

Store method of payment

My travelcards on the SwissPass

Purchase by invoicing

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General questions on logins.

General questions on logging in.

Where can I log in?

What do I need a login / to sign in for?

Do I need a SwissPass card to have a login?

Do I have to sign / log in to buy a ticket?

What are the advantages of a login / signing in?

I already have a SwissPass login and would like to link my customer number to it subsequently.

I receive an error message when linking my customer number.

I would like to delete my SwissPass account.

Why do I see a blank page / why am I not forwarded to the right page after logging in?

Why has my access to my SwissPass account been blocked and how can I unblock it?

Questions regarding e-mail addresses.

I already have a SwissPass account. Can I create a SwissPass account for another person using my e-mail address?

Where can I amend my e-mail address on swisspass.ch?

Where can I change my e-mail address for correspondence on swisspass.ch?

What could be the reason why I see a message telling me that my e-mail address is invalid?

I cannot register on swisspass.ch. A message appears telling me “An account with the e-mail address xx@xx.xx already exists”.

I have a new e-mail address, but have forgotten the login details for the address I previously used.

Questions about passwords.

When I enter the password which has just been sent to me, I get an error message.

Questions on logging in to the SBB Mobile / Preview app.

Do I always need to log out of the SBB Mobile / Preview app?

Can I get the app to show a ticket I bought online?

What may be the reason why I have to sign in every time I use the app?

Questions from the Community.

Delete past order from SBB online

Bought two way ticket but PDF only shows one

Wrong address in the Swiss pass

Helpful?

Want to get in touch with us?

SBB Contact Center.

SBB Community.

Similar topics.

Change or forgotten password

Store method of payment

My travelcards on the SwissPass

Purchase by invoicing