Your SwissPass login consists of your e-mail address (user name) and the password that you select at the time of initial registration. You can use it to log into your customer account on swisspass.ch. 

You can also use the SwissPass login to log into SBB.ch or the SBB Mobile app. Your personal details will then be pre-entered and you’ll save time when purchasing online and also when completing forms.

How registration works:

1. Go to swisspass.ch
2. Click on ‘Register’.
3. Select ‘I have a public transport travel pass’.
4. Enter the customer number in the format 000-000-000-0. This number can be found at the bottom of the SwissPass card on the page with your photo.
5. Enter your postcode and your date of birth.
6. Proceed according to the instructions.

On SBB.ch:

Click on Sign in at the top right of the page.

In the SBB Mobile / Preview app:

Click on the three bars in the top left of the app and select Login.

On swisspass.ch:

Click on the Sign in button.

You need a login / to sign in to access your account.

SBB.ch

When you sign into SBB.ch, you can manage your personal details such as address, access details, payment methods, other people travelling with you and notifications. You also have access to all purchases you have previously made.

SBB Mobile app.

When you sign into the SBB Mobile app, you can manage your personal details such as your address, access details, payment methods, other people travelling with you and notifications. You also have access to the travelcards on your SwissPass.

swisspass.ch.

When you sign in on swisspass.chLink opens in new window., you can see not only your personal details and the travelcards on your SwissPass but also other partner offers and services. You can also activate the days you wish to use for your Leisure Travelcard and manage your data conveniently online (change address, upload photo for SwissPass, store and cancel travelcard).

No, you do not need a SwissPass card to have a login. You can complete an initial registration on swisspass.ch, even while making your purchase online. On subsequent occasions, you can just sign in.

No, to buy tickets you do not need to log in / sign in. However, we recommend that you have a login. It offers you numerous benefits, as you do not need to enter your personal details and payment method every time.

If you wish to purchase a Half Fare Travelcard or a GA Travelcard online or book a group trip, you need a login. To do so, complete an initial registration.

Advantages of a log in / signing in on SBB.ch.

• Your details are already stored and do not have to be entered the next time you make an online purchase.
• You can view your previous purchases and orders at any time and show or print out any tickets you bought online.
• You can save payment methods easily and set them as defaults.
• You can have tickets bought for travel in Switzerland refunded before the start of validity (except supersaver tickets, Saver Day Passes and special offers).
• If the connection breaks down during the purchase you can check under Orders whether a ticket was actually purchased on not.
• You can also use your login for the SBB Mobile app and buy tickets there too.

Advantages of a login for / signing into the SBB Mobile app:

• Your details are already stored and do not have to be entered the next time you make an online purchase.
• You can save payment methods easily and set them as defaults.
• You can see the travelcards you hold on your SwissPass.
• You can also use your login for SBB.ch to buy tickets there and you can view your previous purchases and orders at any time. You can also display any tickets bought online or by mobile again or print them out.

Benefits of a login / signing in on swisspass.ch:

A login on swisspass.chLink opens in new window. lets you view the public transport and partner passes on your SwissPass. And you can activate the days of your Leisure Travelcard you wish to use.

Sign in with your login on swisspass.ch. On the homepage, you will be asked to enter your customer number, postal code and your date of birth. Then click on Link now. Your customer number is the number with the format 000-000-000-0 on your SwissPass card.

Please check your name, address and telephone number etc. as stored in your customer account on swisspass.ch. These details must be identical to those on your SwissPass card (e.g. no nicknames, check double names etc.). If you still receive the error message, get in touch with us using the contact form. Let us know your customer number and send us a screenshot of the page with the error message.

To delete your SwissPass account, proceed as follows:

• Sign into swisspass.ch with your SwissPass login.
• Click on your initials at the top right.
• Click on Login details.
• Select "Delete SwissPass customer account"
• Click on Delete irrevocably.

If you have forgotten your password, you can ask for a new one using your e-mail address. After logging in, proceed as described above.

Go to login on swisspass.chLink opens in new window.
Reset passwordLink opens in new window.

Please delete your browser history (including cookies) and log in again. Check whether your browser needs an update. Alternatively, you could use another browser. 

Your SwissPass account has been blocked because there have been too many failed attempts to sign in. Request a new password to unblock the account. 

Your customer account on swisspass.ch is the basis for a public transport travelcard such as the Half Fare Travelcard or GA Travelcard.

If you buy tickets on SBB.ch or in the SBB Mobile / SBB Preview app, you have the option of logging in with the same access details as for swisspass.ch. This means you have only one login for your public transport services. On SBB.ch, this account is called a ‘user account’.

Since you can also buy travelcards (and tickets) for other people, we distinguish between the contracting party and the person travelling.

In the SwissPass customer account, you will only be able to find an invoice for your travelcard if you are also the contracting party. For example, if you purchased a GA Travelcard for your son, you will be the contracting party and your son will be the passenger. As the passenger, your son will not be able to find any invoice information regarding the GA Travelcard in his SwissPass customer account. However, you will see this information as you are the contracting party.

More about the distinction between the contracting party and the person travelling.

You can find the following information in your SwissPass customer account.

In most cases, the contracting party and the person travelling are the same person because you buy a travelcard (or a ticket) for yourself. However, if you purchase a travelcard (or a ticket) for another person (e.g. a child, your grandfather or anyone else), you are then the contracting party and the other person is the person travelling.

This has an impact on what contracting partners and persons travelling see in their respective SwissPass customer accounts.

No. An e-mail address can only be used once for data security reasons. We therefore ask you to use a different e-mail address if you wish to register another person.

Sign in with your e-mail address and your personal password on swisspass.chLink opens in new window.. Then click on your initials at the top right and select Login details. Under Change login e-mail, enter the new e-mail address you want to use.

Sign in with your e-mail address and your personal password on swisspass.chLink opens in new window.. Then click on your initials in the top right and select Customer data. Under Correspondence, enter the new e-mail address you would like to use.

Umlauts and special characters cannot be used in e-mail addresses.

You have already registered with this e-mail address.

If you were no longer aware that you already hold a SwissPass account, you can request a new password with your e-mail address on swisspass.ch.

If you would like to make an initial registration for another person on swisspass.chLink opens in new window., you need to use another e-mail address.

Click on the “Forgotten your password?” link when logging in or click directly on the link here. Enter your registered e-mail address and click on “Request password change”. We will send a security code to your registered e-mail address. If you cannot find an e-mail in your inbox, please check your spam or junk folders. Enter the security code you received and a new password of your choice and then click on “Save new password”. Then you can log in with the old e-mail address and the new password on swisspass.ch. You can then change your login e-mail and password under Login details.

Warning: if you change your password, you will have to sign in again for all the online services and apps that work using the SwissPass login. You will have to reactivate the “Stay signed in” function if you want to use it.

We advise you to delete your browser history and request another password change. Copy the security code sent by e-mail (without spaces). 

No, you can stay logged into the app. 

You can use the SBB Mobile app to show almost all tickets bought online. The inverse is also possible: you can also show and print tickets bought on SBB Mobile on SBB.ch. The only requirement is that tickets were bought using the same SwissPass login.

Some data cannot be encrypted securely on older Android devices. Therefore, we do send not these smartphones sensitive data to store. This affects smartphones running Android 4.x.

If you are using older devices, you will need to sign in with your user name and password whenever you buy tickets.