Your customer account on swisspass.ch is the basis for a public transport travelcard such as the Half Fare Travelcard or GA Travelcard.
If you buy tickets on SBB.ch or in the SBB Mobile / SBB Preview app, you have the option of logging in with the same access details as for swisspass.ch. This means you have only one login for your public transport services. On SBB.ch, this account is called a ‘user account’.
Since you can also buy travelcards (and tickets) for other people, we distinguish between the contracting party and the person travelling.
In the SwissPass customer account, you will only be able to find an invoice for your travelcard if you are also the contracting party. For example, if you purchased a GA Travelcard for your son, you will be the contracting party and your son will be the passenger. As the passenger, your son will not be able to find any invoice information regarding the GA Travelcard in his SwissPass customer account. However, you will see this information as you are the contracting party.
The differences between the customer account on swisspass.ch and the user account on SBB.ch.
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Customer account on swisspass.ch
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User account on SBB.ch
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Cancel tickets
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No
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Yes
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View purchased / cancelled tickets
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No
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Yes
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Store and cancel travelcard
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Yes
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No
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Activate leisure days for the Leisure Travelcard
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Yes
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No
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View invoice for travelcard(s) (only as a contracting party)
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Yes
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No
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Withdraw cancellation of travelcard (only as a contracting party)
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Yes
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No
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Store method of payment
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No
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Yes
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Change login e-mail (change access details)
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Yes
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Yes (forwarded to swisspass.ch)
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Change password (change access details)
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Yes
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Yes (forwarded to swisspass.ch)
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Remove devices
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Yes
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No
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Security settings (activate a second factor)
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Yes
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No
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Delete SwissPass customer account
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Yes
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No
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Change address
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Yes
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Yes
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Change name
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No (but possible via form)
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No (but possible via form)
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Select / edit interests for leisure & holidays
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No
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Yes
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Manage notifications (SBB)
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No
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Yes
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Manage notifications (travelcard and SwissPass topics)
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Yes
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No
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