Help with your SwissPass.

On this page, you can find out how to get the SwissPass card, what travelcards are held on it, what you have to do if you lose the card and much more besides. 

Order a replacement SwissPass card.

Has your SwissPass card been lost, damaged or stolen? No problem, you can order a SwissPass replacement card for CHF 30 online at, via the SBB Contact Center or at a staffed public transport point of sale.

How can I order a replacement SwissPass card online?

Here’s how it works:

  1. Open the link Order SwissPass replacement card.
  2. Select the person you would like to order the replacement card for.
  3. Check the address details.
  4. Select the payment method for paying the CHF 30 fee.
  5. You will receive your new SwissPass card by post.
Order a SwissPass replacement card

Other questions.

Questions about the new SwissPass card.

Questions from the Community.

  • Link opens in new window.

    Author role: Neues Mitglied


    Double orders due to sbb IT error (SBB Admin: PII redacted*)

    09.09.2023 I paid with twint streckenabo opfikon to Zug. 1 year total amount  please cancel monthly payment Byjuno AG. SBB IT error made me try monthly payment  3 times and twint 3 times.  * Please do not post any personal details, including customer and SwissPass numbers. Reason: SBB Community is a public forum.

  • Link opens in new window.

    Author role: Neues Mitglied


    How to get tickets bought as a guest into SwissPass/SBB account

    Hello, I've bought Swiss Travel Pass and reservations for panoramic trains as a guest. Can I somehow connect them to my SwissPass account? They have been bought on the same e-mail adress

  • Link opens in new window.

    Author role: Neuer Autor


    Bought the wrong type of ticket

    Yep, I bought the wrong tickets today. And I think I'm stuck with them. The whole SwissPass ordeal is very overwhelming for foreigners. I wish they would put an alert on the SuperSaver ticket page "YOU MUST FIRST BUY THE HALF FARE TRAVELCARD IF YOU WANT TO BUY A SUPERSAVER TICKET". That would save alot of people alot of headaches. The rest of Europe is very simple to navigate, Lol.


Did we answer your question?

Want to get in touch with us?

  • SwissPass chat.

    We will answer your written questions about the SwissPass in the chat.

    Our opening hours:
    Mon to Fri: 8am to 8pm
    Sat to Sun: 9am to 6pm

  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7, sometimes you may be required to wait)

    Call now Link opens in new window.
  • SBB Community.

    Take advantage of the SBB Community’s expert knowledge to help you answer your queries and concerns about SBB and rail travel.

    Go to the SBB Community Link opens in new window.

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