Form for reporting luggage claims.

Would you like to report damage to your luggage, skis or bicycle? Or make a claim for emergency purchases you had to make due to a delay (e.g. clothes and toiletries or extra rental of skis, ski equipment or bicycles)? You can use the form below to make your claim. Please note that you must report any damage that you notice no later than seven days after receiving your luggage.

For all other complaints, such as non-compliance with collection or delivery time slots, failure to notify you about collections and/or deliveries or problems with your boarding pass for flight luggage with check-in, please submit your report via sbb.ch/en/contact.

Go to the complaint form

Before you start:

  • You will need your order number, which you can find in the order confirmation for your checked luggage.
  • Bank details (IBAN or account number/SWIFT/BIC/bank name).
  • Photos and/or evidence of the damage/claim.

Form steps

My original luggage order.

What has been damaged, delayed or lost?

Where was the luggage transported?

What type of damage/claim occurred?

Damage

Still {{maxAllowedLength}} characters remaining.

Upload receipts and documents.

To ensure we can check the damage, please upload your order confirmation for your checked luggage, photos of the damage and any purchase receipts or cost estimate receipts for repairs.
Select file
Select file

Delay.

Still {{maxAllowedLength}} characters remaining.

Upload receipts and documents.

To ensure we can check the damage, please upload your order confirmation, a list of emergency purchases or bicycle, ski or ski equipment rentals and the relevant receipts.
Select file
Select file

Loss.

Still {{maxAllowedLength}} characters remaining.

Upload receipts and documents.

To ensure that we can check the claim, please upload your order confirmation, loss report and a list of missing items and emergency purchases, including their value.
Select file
Select file
Select file

Your bank details.

Your address and contact details.
Title

Your bank details for the refund.

Contact details of the other person for the bank transfer.
Title
Privacy Policy
Your address and contact details.
Title

Your bank details for the refund.

Contact details of the other person for the bank transfer.
Title
Privacy Policy.

Further content

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window., Google ChromeLink opens in new window., Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.