What insurer does SBB work with?

SBB’s partner is Allianz Travel.

Are the insurance products valid immediately after purchase?

The definitive policy will be generated within 24 hours by our partner Allianz Travel and will be sent to you with the general policy conditions on behalf of Allianz Travel by e-mail as a PDF. The validity of the insurance will only start when you receive this policy by e-mail.

I haven’t received my insurance policy, even though there were no payment problems and I received a confirmation from SBB. What can I do?

If you have not received a policy by e-mail from Allianz Travel within 24 hours of ordering, please contact our customer services immediately (Tel. 051 225 78 94, Monday to Friday 7 am–6 pm).

I have ordered the wrong insurance policy by mistake and already paid for and received it. What can I do to exchange the policy?

You can contact Allianz Travel directly. You will find their contact details in the policy you received by e-mail.

Can I purchase the travel insurance or letter of cover if I live abroad?

No. The person insured must be resident in Switzerland.

How long is the insurance valid?

Each insurance policy is valid for one year.

Help with SBB travel insurance from Allianz Travel.

Here, you can find answers to your questions about the SBB travel insurance product ‘public transport letters of cover’ and annual travel insurance from our partner Allianz Travel.

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