Help with RailAway leisure offers and Snow’n’Rail.
Here you can find answers to FAQs about RailAway, Snow’n’Rail and reduced-price combined offers.
A RailAway leisure travel offer consists of a public transport ticket and a leisure activity, such as admission or a day pass for skiing. In many cases, you benefit from reductions on the additional product when you travel there with public transport. Reduced leisure travel offers are also known as RailAway combined offers.
You can get RailAway offers for individual travellers (individuals, couples, families, small groups up to 9 people) as well as for schools (from 10 or more people).
RailAway offers for individual travellers can be purchased online.
RailAway offers for schools are not available online.
No. RailAway offers are not available via the SBB Mobile app.
You can buy leisure travel offers online, by phone from the SBB Contact Center 0848 44 66 88 (CHF 0.08/min) or at any staffed public transport point of sale.
Snow’n’Rail offers are available exclusively online.
If you already hold a ticket for public transport, you can also purchase the discounted leisure travel offer on its own. To find out which sales channels sell the leisure travel offer you have chosen, check each specific offer.
Yes, this is possible. What’s important is that your ticket covers the whole route for your chosen leisure travel offer. When you purchase online, please choose ‘Other individual ticket’ under ‘Discount cards’. Please note that our partners providing the additional product may check the details you have given.
Yes. When purchasing online, look for the percentage symbol at ‘Options for outward journey’ or ‘Options for return journey’. Please note that supersaver tickets are only valid for the connection selected. If the Saver Day Pass is cheaper than the ordinary fare, it is presented automatically.
Yes. Please note that supersaver tickets are only valid for the connections selected.
If you want to combine the offer with a Saver Day Pass, please proceed as follows: select ‘Other own ticket’ under ‘Discount cards’ when purchasing the Snow’n’Rail offer online. Please note that you must buy the Saver Day Pass separately on SBB.ch or via the SBB Mobile app.
Yes, the Junior Travelcard and the Children’s Co-Travelcard are also valid. Select the relevant discount card under ‘Discount cards’ when purchasing online.
In some cases, but not in others. This is possible for products from some leisure activity providers – however, only after the payment process is completed. On the payment confirmation page, you will then have the option of loading the offer onto your SwissPass card. You can also do this retrospectively via the link you receive in your confirmation e-mail.
In some cases, but not in others. For some mountain railways, you can load the activity onto your SwissPass directly during the booking purchase. Alternatively, you will get a voucher which can be exchanged for a mountain railway ticket when you arrive.
Yes. Choose the option ‘Individual journey not including public transport’ when ordering. In this case, you can purchase just the additional service for the ordinary price (without a discount).
RailAway offers purchased online.
Please note RailAway’s General Terms and Conditions (GTCs).
In general, exchanges and refunds are not available for RailAway offers including a public transport ticket and a leisure ticket that have been purchased online. The GTCs set out the exceptions to this.
Adventure trips are special journeys in historic trains or coaches or in trains and coaches that can be booked for special events. For example, journeys in the Red Arrow, the Trans Europ Express (TEE) or in the driver’s cab.
Yes. You can rent individual coaches or even whole trains from us. From the modern “Salon suisse” saloon coach, which Swiss government ministers often use to get around, to the historic “Churchill” Red Arrow – you have a great choice of event locations on wheels.
Hello @joshuayjjLink opens in new window. Thank you for your question. If you purchase the RailAway Offer on our webiste (train ticket + Lindt home of chocolate Museum ticket) you do not need to book a time slot. The only thing to keep in mind is the difference between regular point to point tickets (valid all day for the choosen journey) and saver or supersaver tickets (valid only on the specific train at the specific time chosen). Both are available when purchasing a RailAway offer. I wish you a nice day! Kind regards EleonoraS