Order form for assistance with boarding and alighting.
This form can be used to order assistance with boarding and alighting for your journeys by train. Please send us the form at least 12 hours before you require the assistance.
If you require assistance sooner than 12 hours from now, please call the SBB Contact Center Handicap.To the contact form for passengers with a disability
Type of aid
SBB Contact Center Handicap
Reserve free assistance for boarding and alighting when travelling by train.
Please make reservations by telephone at least 1 hour before you require the assistance, and reservations using the order form at least 12 hours beforehand. For international travel: at least 48 hours in advance.
Tel. 0800 007 102Link opens in new window.
Toll-free in Switzerland
(from 6am to 10.30pm)
From abroad +41 800 007 102Link opens in new window.