Order form for assistance with boarding and alighting.

This form can be used to order assistance with boarding and alighting for your journeys by train. Please send us the form at least 12 hours before you require the assistance.

If you require assistance sooner than 12 hours from now, please call the SBB Call Center Handicap.

To the contact form for passengers with a disability

Contact details.


Information for assistance.

The minimum interchange time where a change of platform is required is 10 minutes. More interchange time is necessary at some stations. Please note that the SBB Call Center Handicap can only provide assistance if sufficient interchange time is provided.


Where would you like the assistance?

Second journey.

Class (2nd journey)
Where would you like the assistance? (2nd journey)
Type of disability.
Type of aid.
Still {{maxAllowedLength}} characters remaining.
Select file

Further content

SBB Call Center Handicap

Reserve free assistance for boarding and alighting when travelling by train.

Please make reservations by telephone at least 1 hour before you require the assistance, and reservations using the order form at least 12 hours beforehand. For travel abroad: at least 48 hours in advance.

Handicap 0800 007 102Link opens in new window.

Toll-free in Switzerland

(from 6am to 10.30pm)

From abroad +41 800 007 102Link opens in new window.

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