Contact form for passengers with a disability.
Do you need information about accessible travel? Or do you have a comment or concern about accessible travel? Then send us your message in this form. You can attach photos, videos or other files.
Important: do not use this form if you want to request support. Please use the order form instead.To the order form
When you sign in with your SwissPass login, your contact details will be inserted automatically.
SBB Contact Center Handicap
Reserve free assistance for boarding and alighting when travelling by train.
Please make reservations by telephone at least 1 hour before you require the assistance, and reservations using the order form at least 12 hours beforehand. For international travel: at least 48 hours in advance.
Tel. 0800 007 102Link opens in new window.
Toll-free in Switzerland
(from 6am to 10.30pm)
From abroad +41 800 007 102Link opens in new window.