General Terms and Conditions of Business for the purchase and use of electronic tickets.

Preliminary remarks.

Carriage of passengers with tickets purchased from SBB.ch, via the SBB Mobile app (including the preview version), with the SBB voice assistant or in the SBB mini app on Alipay/WeChat (henceforth “electronic tickets”) is subject to the tariffs of the Swiss transport companies

The “Common ancillary fare conditions for National Direct Service and the regional fare networks” of the Swiss transport companies (hereinafter “Tariff 600”), the “T610 tariff for internal SBB services” and the “Standard international tariff for the carriage of passengers and luggage by rail (TCV)” for international passenger services (hereinafter “Tariff 719”) can be viewed either at staffed points of sale or at SBB.ch.

The following conditions are an excerpt from these tariffs and cover the key provisions governing the relationships between holders of an electronic ticket (hereinafter “customers”) and the Swiss transport companies (hereinafter “LTCs”), represented by Swiss Federal Railways SBB (hereinafter “SBB”). 

These conditions do NOT apply to the ticket offerings of regional transport systems or individual transport companies (LTCs). The tariff conditions which are saved on the SBB website take precedence over all other provisions.

All electronic tickets are stored centrally in a dossier and copies can be obtained (see Tariff 600, Paragraph 41.06).

Further content

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window.Google ChromeLink opens in new window.Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.