Help with the seven25 Travelcard.

Do you have a question about the seven25 Travelcard? On this page, you can find out about the seven25 Travelcard, which replaced Track 7: how to buy it, where it is valid and how to renew it.


Purchases and renewals.





Deposit and cancellation.

Further questions.

Questions from the Community.

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    Author role: Neuer Autor


    Can't find my customer no in SwissPass account details

    Hello,I want to buy a Seven25 travelcard for my summer trip to Switzerland. It's necessary to have a verified Swisspass to obtain it. In that case I passed through an online verification with my passport. However, there is still a blank field for my customer number in Swisspass account details.What should I do now?

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    Author role: Neues Mitglied


    Refund seven25 travelcard

    Dear support team,i just realized that I accidentally bought the same seven25 travelcard twice via the link in my email box. Could you please help me refund one ticket? thank you very,

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    Author role: Neuer Autor


    Luggage transfer

    We are travelling from Canada to hike the Haute Route. After the hike we plan travel around Switzerland using a Swiss travel pass. Can we transfer the luggage we don't need for the hike from the Geneva airport to the hotel in Zürich where we will be staying at the end of our hike?  I've checked the luggage information on the website, and the conditions state:Can I send luggage even if I am not travelling by train?No. You can only check in luggage and flight luggage if you have a valid ticket for the whole transport route or if you hold one of the following annual travelcards: GA Travelcard, Half Fare Travelcard, Point-to-Point Travelcard, Regional Travelcard, FVP (travel discount for SBB employees), seven25 Travelcard, Modular Travelcard.Since we are walking from Chamonix to Zermatt, does that mean the service isn't available for us?  Is there an alternative?


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