Refund of tickets purchased online and via mobile.
Use this form to apply for refunds of unused or partially used tickets purchased on SBB.ch or in the SBB Mobile app.
Before you start:
- Tickets costing under CHF 10 are not refunded after the start of validity.
- A deductible of CHF 10 is usually charged/deducted.
- Tickets purchased at the counter or from ticket machines can only be refunded at staffed counters.
- Please contact the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) to have international tickets to Europe refunded.
Simplifying the refund of tickets. Logging in with your SwissPass login makes refunding tickets easier for you.