Refund of tickets for Switzerland purchased online and via mobile.
Use this form to apply for refunds of unused or partially used tickets for Switzerland or leisure activities purchased on SBB.ch, in the SBB Mobile app or on leisure.sbb.ch. (You cannot use this form to have international tickets refunded.)
Before you start:
- Tickets costing under CHF 10 are not refunded after the start of validity.
- A deductible of CHF 10 is usually charged/deducted.
- Tickets purchased at the counter or from ticket machines can only be refunded at staffed counters.
You are already logged in with your SwissPass and so your details have already been filled in on the form. Please check whether they are correct.
Type of ticket
Reason for refund