Help with ticket refunds.

All you need to know about refunds for unused or partially used tickets bought on SBB.ch or in the SBB Mobile app. Tickets purchased at the ticket counter or ticket machine can only be refunded at a staffed station.

Tickets for Switzerland purchased via SBB Mobile or on SBB.ch.

National tickets which you purchased at the standard price while logged into the SBB Mobile app or SBB.ch can be refunded or exchanged for free BEFORE the start of validity. 

National saver products (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) that you purchase in the SBB Mobile app or on SBB.ch while logged in can be refunded/exchanged free of charge within 30 minutes of the time of purchase.

SBB Mobile / SBB Preview: how can I get a refund for the ticket I bought in the app while logged in?

Here’s how it works:

  1. Navigate to “Tickets & SwissPass”.
  2. Select the ticket you would like to have refunded.
  3. Select the menu item (circle with three dots) and choose “Refund ticket”.
  4. Check the settings and have the ticket refunded.

SBB.ch: how can I get a refund for the ticket I bought online while logged in?

Here’s how it works:

  1. Open the Orders section in your user account.
  2. Click on the ticket you would like to have refunded.
  3. Click on the “Refund” button to switch to the refund overview.
  4. The details can be checked again at this point.
  5. Click on “Refund” to issue the refund.
To my account

Please note:

  • BEFORE the start of validity, you can have standard-price tickets refunded/exchanged without a fee.
  • For refunds AFTER the start of validity, a fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.).
  • You will also receive a refund confirmation by e-mail. 
  • The amount will be credited to the payment method used for purchase.
  • You can view your refund in your user account at any time.
  • Special provisions apply to saver offers (supersaver tickets/Saver Day Passes).
  • Seat reservations and bike space reservations cannot be exchanged or refunded.

How can I get a refund for tickets purchased while not logged in?

Did you buy your ticket as a guest as you don’t have a user account? Then use the refund form to claim a refund for your ticket.

Go to the refund form

Tickets for Switzerland purchased at an SBB ticket machine or an SBB ticket counter.

You can only get refunds for tickets purchased at the counter or ticket machine at a staffed station.

Supersaver tickets and Saver Day Passes for Switzerland.

International tickets for Europe.

Questions from the Community.

  • Link opens in new window.

    Author role: Neuer Autor

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    Payment failed, bud money were deducted

    Hello, I was just paying online for a partially valid ticket (100 CHF), and I chose to pay with twint. It gave me a twint transaction number which I typed in, and so it let me send the 100 CHF. However, this payment "didn't count" on the webpage and so I had to pay it again (I did it via normal credit card payment). So I payed 200 CHF because one payment didn't count on SBB. Can I get a refund for these 100 CHF (I am able to provide the twint transaction details)? Thank you

  • Link opens in new window.

    Author role: Neuer Autor

    0 Likes

    Point to Point or Super Saver

    Hello I will be visiting Switzerland next year and wish to travel from Zurich Airport to Zermatt.I would appreciate clarification on the difference between the Saver Day Pass and Point to Point tickets please.  The website says Point to Point - valid for chosen route until 5am the next daySaver Day Pass - valid for all public trasport in GA travelcard area of validity until 5am the next day.Saver Day Pass  doens't say anything about having to get a specific train/connection/route.  Only no refunds.Saver Day Pass is significantly cheaper - is the only difference that there is no refund?Thank you Anna 

  • Link opens in new window.

    Author role: Neues Mitglied

    0 Likes

    Refund seven25 travelcard

    Dear support team,i just realized that I accidentally bought the same seven25 travelcard twice via the link in my email box. Could you please help me refund one ticket? thank you very much.best,

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