These General Terms and Conditions for individual travellers (referred to below as T&Cs) regulate the following legal relationships between you as an individual traveller and RailAway AG:
For bookings made at the ticket counter, at the ticket machine or via SBB Contact Center, payment is made at the time of booking. For bookings made over the Internet, payment is made by selected payment method.
The following conditions apply to online purchases:
General: For events with fixed dates, the terms and conditions of the respective organiser apply. The ticket buyer's responsible contract partner for the running of the event brokered by RailAway, or the provision of the service associated with the ticket, is the event organiser in question. The decision as to the option of, conditions for and handling of the return, reimbursement or exchange of purchased tickets for events is therefore made solely by the event organiser and in no case by RailAway AG.
If an event organiser decides to postpone an event or change a venue, the ticket shall apply for the new date or the new event venue irrespective of the reasons for the postponement or change. The same applies to any integrated public transport ticket. It is at the event organiser’s discretion to decide whether tickets may be returned, reimbursed or exchanged.
Leisure service tickets that have been purchased online can be neither refunded nor exchanged. Exceptions:
If one of the grounds for refund specified under ‘Exceptions’ should apply, leisure service online tickets may be refunded if pertinent documents (evidence corroborating the exception) are submitted at the same time. Public transport online tickets are subject to the SBB T&Cs. Please note that RailAway AG may levy refund charges.
Refund applications must be submitted either directly at the ticket counter or online using the refund form
A PDF Reader needs to be installed on the computer on which the online tickets are printed. Please print the tickets via the print function of the PDF Reader (e.g. Adobe Reader) and not via the print function of the web browser.
Online tickets must be printed at 100% (unscaled) on white, blank paper in A4 portrait (upright) format. A printout in black and white is sufficient for ticket control purposes. Changes in print size are not allowed. Smudged or incomplete printouts are not accepted as valid. We recommend downloading and printing a test ticket prior to the first online ticket purchase. Further information can be found in the “Technical requirements” and “FAQ SBB” (frequently asked questions) documents.
For printing the tickets, please use a laser or inkjet printer with a resolution of at least 600 dpi. Tickets printed or copied on fax machines or other devices are not accepted as valid. Public transport online tickets that are not perfectly legible are not valid and passengers travelling with such tickets are treated as passengers without a valid ticket in accordance with the provisions of Art. 20 of the Passenger Transport Law.
Customers must be in possession of a ticket before commencing their journey (scheduled departure of the train). Aside from an official ID and/or the Half-Fare or GA travelcard, the print-out of the online ticket must be presented to the local service provider in all cases. Confirmation e-mails do not count as tickets. Where no valid ticket can be presented to the ticket inspector, a ticket for the respective leisure service must be purchased on-site.
Online tickets are personalised and non-transferable. They are valid exclusively in combination with a valid official proof of identity issued to the person travelling (passport or identity card). This proof of identity must be shown to the ticket inspectors together with the online ticket. On journeys within Switzerland, a valid Half-Fare travelcard or GA travelcard belonging to the person travelling can also be produced instead of an official proof of identity. In the case of reduced travelcards, the corresponding legitimation (e.g. Half-Fare travelcard) must always be produced.
Online tickets are valid on the printed date only. No changes or refunds are possible thereafter (cf. ‘Exchange, refund’ above). As a rule, online leisure service tickets can be purchased at the earliest 60 days before travel.
The ‘Technical requirements’ document sets out further technical requirements for online ticket purchases.
If you have any problems or questions concerning your online ticket purchase, a comprehensive list of frequently asked questions (FAQ) is available. Direct queries can be submitted via the contact form.
The SwissPass T&Cs apply.
In the case of improper use or falsification, the participants or contracting parties hereby take note that the Swiss transport companies are entitled to make the respective (no longer anonymised and potentially sensitive) personal and customer data available to any internal offices affected by such improper use as well as to external transport companies, in order to avoid any further misuse. Personal and customer data relating to travellers or contracting parties convicted under criminal law may also be exchanged with internal and external transport companies, specifically with a view to prevention. Correct access to sensitive personal or customer data in accordance with the data protection laws is guaranteed. RailAway AG reserves the right to evaluate the use of promo codes on a personalised basis.
The data protection policy of SBB applies.
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