Train journey.

The panorama coaches are not wheelchair-accessible and do not have wheelchair-accessible toilet facilities. It is only possible for passengers in wheelchairs to board and alight trains at Arth-Goldau, Flüelen, Lugano and Bellinzona stations. The required infrastructure is not available in Göschenen and Airolo. 

Passengers in wheelchairs should refer to the ‘Passengers with disabilities (PDF, 146 KB)Link opens in new window. (PDF, 146 KB)’ information sheet or contact SBB Call Center Handicap for more information:

• Tel. 0800 007 102 (calls from Switzerland are free) 
  
• Tel. from abroad +41 (0)51 225 78 44 
• E-mail: mobil@sbb.ch Link opens in new window.

Boat trip.

Passengers in wheelchairs can board and alight the boat without any problems and do not have to make reservations in advance.

Have you lost or forgotten something on the Gotthard Panorama Express?

Submit a lost property report online at SBB Lost and Found Service:
https://www.sbb.ch/en/station-services/services/lost-property-service.html

Describe your lost item and specify the date and train or boat number:

North–south direction of travel.

Boat Lucerne–Flüelen = Route 13
Panorama train Flüelen–Lugano = Route 18

South-north direction of travel.

Panorama train Lugano–Flüelen = Train number 3092
Boat Flüelen–Lucerne = Train number 3093