Train journey.

The panorama coaches are not wheelchair-accessible and do not have wheelchair-accessible toilet facilities. It is only possible for passengers in wheelchairs to board and alight trains at Flüelen, Lugano and Bellinzona stations. The required infrastructure is not available in Göschenen and Airolo. 

Passengers in wheelchairs should contact the SBB Call Center Handicap to book a wheelchair space and assistance for boarding. The “Gotthard Panorama Express” supplement will be collected by the train crew during the journey. 

• Tel. 0800 007 102 (calls from Switzerland are free) 
  
• Tel. from abroad +41 (0)51 225 78 44 
• E-mail: mobil@sbb.ch Link opens in new window.

Boat trip.

Passengers in wheelchairs can board and alight the boat without any problems and do not have to make reservations in advance.

Have you lost or forgotten something on the Gotthard Panorama Express?

Submit a lost property report online at SBB Lost and Found Service:
https://www.sbb.ch/en/station-services/services/lost-property-service.html

Describe your lost item and specify the date and train or boat number:

North–south direction of travel.

Boat Lucerne–Flüelen = 13
Panorama train Flüelen–Lugano = 3093

South-north direction of travel.

Panorama train Lugano–Flüelen = 3092
Boat Flüelen–Lucerne = 18