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Services.

Do you travel with a wheelchair? We are happy to give you some additional information for your journey on the Gotthard Panorama Express. Or have you forgotten something on the train or on the boat? No problem ‒ the Lost and Found Service is here to help.

Train journey.

The panorama coaches are not wheelchair-accessible and do not have wheelchair-accessible toilet facilities. It is only possible for passengers in wheelchairs to board and alight trains at Flüelen, Lugano and Bellinzona stations. The required infrastructure is not available in Göschenen and Airolo.

Passengers in wheelchairs should refer to the ‘Passengers with disabilities (PDF, 146 KB)’ information sheet or contact SBB Call Center Handicap for more information:

Tel. 0800 007 102 (calls from Switzerland are free)
Tel. from abroad +41 (0)51 225 78 44
E-mail: mobil@sbb.ch Link opens in new window.

Boat trip.

Passengers in wheelchairs can board and alight the boat without any problems and do not have to make reservations in advance.

Have you lost or forgotten something on the Gotthard Panorama Express?

Submit a lost property report online at SBB Lost and Found Service:
https://www.sbb.ch/en/station-services/services/lost-property-service.html

Describe your lost item and specify the date and train or boat number:

North–south direction of travel.

Boat Lucerne–Flüelen = 13
Panorama train Flüelen–Lugano = 3093

South-north direction of travel.

Panorama train Lugano–Flüelen = 3092
Boat Flüelen–Lucerne = 18

Further content

Buy travelcards SBB offer Gotthard Panorama Express. Link opens in new window.

SBB Contact Center

For timetable and ticket information, contact 0848 44 66 88Link opens in new window.

CHF 0.08/min.

(daily 24 hours)

iOS:
Android:

GOPEX: Information for passengers on this route who have reduced mobility (PDF, 146 KB)