The SBB MyWay app works with MotionTag to ensure that it works technically flawlessly and that the services can be personalised and further improved as a result. 

The following data will be processed:

• Identity verification via the SwissPass account
• Location and transaction data
• Personal settings
• Device identification, connection and configuration data
• Usage data
• Error messages

Place of data processing: Switzerland, Germany

On our websites and apps we use the web analytics service of the company AT Internet based in France to optimise the websites and apps. You can request that your data are not be processed by AT Internet via the following link: xiti.com/en/optout.aspxLink opens in new window.

AT InternetLink opens in new window.

The following data will be processed:

• Anonymised IP address
• Anonymous tracking data (browser behaviour, click behaviour, login status and login type, device access, etc.)
• Encrypted customer number

Place of data processing: EU

Ensuring security.

The last three digits of the IP address are deleted immediately after it is collected and before it is further processed to ensure the information is anonymous. The IP address is not linked to any other information that allows visitors to be identified.

For more information on the data collected with AT Internet, see atinternet.comLink opens in new window..

Some of our websites use Google Analytics, a web analytics service based in the United States and Ireland. Google Analytics evaluates the use of websites and is used for market research as well as needs-based design. 

The following data will be processed:

• Usage data (related to the setting of cookies)
• Anonymised IP address

Place of data processing: EU, USA

Further information.

According to Google, your anonymised IP address will not be merged with other data from Google. The full IP address will only be transmitted to one of Google’s servers in the US and anonymised there in exceptional cases. In such cases, we provide contractual warranties to ensure that Google maintains an adequate level of privacy.

We work with Fabric on error analysis and technical improvement of the SBB Mobile app.

The following data will be processed:

• Equipment data
• Error analysis

Place of data processing: USA

Until December 2020, we are trialling the use of the web analytics service Smartlook to optimise the order process and improve users’ navigation of the website.

You can opt out of data processing by Smartlook using the following link: smartlook.com/opt-outLink opens in new window.

The following data will be processed:

• sites browsed on the SBB Webshop and referring URLs
• date and time of the visits to the SBB Webshop
• mouse movements and mouse clicks
• full name
• date of birth
• technical information such as screen resolution, operating system, browser type and device type
• geolocation data (country and city)
• IP address

Place of data processing: EU

The plugins are deactivated by default on our websites and therefore do not send any data to social networks. By clicking on "Activate Social Media" you can activate all plugins. This 2-click solution increases security. The plugins can, of course, be deactivated again with one click.

As soon as you access our web pages, your browser establishes a direct connection with the servers of the respective social network. 

The IP address as well as the visited pages of our website are transmitted directly from your browser to a server of the provider and stored there (mostly in the USA). We therefore have no influence on the extent of the data that the provider collects with the plugin. The same applies if you do not have an account on this social network or if you are not logged in to it.

• Visits to our websites can be directly assigned to your user account.
• Each interaction with the plugins is transmitted directly to a server of the provider and stored there. 
• The information might be published on the social network and displayed to other users of the social network.

What this is for:

• Offers that match your interests
• Creating usage, interest and relationship profiles in relation to your social networking activities
• Advertising 
• Market research

You have the following options:

• Log out of the social network
• The privacy policy of the respective provider tells you how you can protect your rights and make your personal settings.

These social plugins can be used on our websites:

• Facebook; Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA)
• Twitter; Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA)
• YouTube