Warning: Malware and phishing e-mails with “SBB” as the sender.

There have been more malware and phishing e-mails going around. These aim to get hold of personal details such as your login for the SBB Ticket Shop or to infect your computer or smartphone using a link or attachment.

SBB never sends e-mails of this kind. The e-mails falsely use SBB’s name and e-mail addresses as the sender details when in actual fact, the e-mails come from scammers who have falsified this information. We advise you to be extremely cautious with suspicious e-mails with attachments or links.

  • If you are unsure, delete these e-mails and do not click on the attachment or link under any circumstances.
  • Do not trust unsolicited or unexpected e-mails. Scams like this tend to take advantage of trustworthy companies.
  • Never divulge your personal details or login information. SBB never asks for security information such as your password by e-mail or telephone. Please do not reply to e-mails like this and do not follow the instructions they contain either – even if they tell you that your account will be blocked or deleted, or they make threatening demands.
  • Do not install any software or apps if you are asked to do so in an e-mail or on the login page – even if the request appears to come from SBB.

Safety recommendations.

Protect your computer with up-to-date antivirus software, a firewall and anti-spyware software. Install updates for these programs regularly. Keep your system up-to-date at all times and install the security updates provided for your operating system, browser, e-mail application or for any other programs or apps you use.

For more information about malware and phishing e-mails, dangers on the Internet and how to protect yourself, visit the following sites:

Example of a malware/phishing e-mail.

The sender address “sbbclient@sbb.ch” is a fake. Sender details such as name, e-mail address and subject line may vary.

The attachment contains a fake invoice. The file is infected and may contain a Trojan horse or virus. The attachment must not be opened under any circumstances.

Please report suspicious e-mails to reports@antiphishing.chLink opens in new window. or at www.antiphishing.chLink opens in new window.

Example of a malware/phishing e-mail.
The attachment contains a fake invoice.
Image legend: Source: GovCERT.ch / MELANI

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