Warning: Malware and phishing e-mails with “SBB” as the sender.

There have been more malware and phishing e-mails going around. These aim to get hold of personal details such as your login for the SBB Ticket Shop or to infect your computer or smartphone using a link or attachment.

SBB never sends e-mails of this kind. The e-mails falsely use SBB’s name and e-mail addresses as the sender details when in actual fact, the e-mails come from scammers who have falsified this information. We advise you to be extremely cautious with suspicious e-mails with attachments or links.

If you are unsure, delete these e-mails and do not click on the attachment or link under any circumstances.
Do not trust unsolicited or unexpected e-mails. Scams like this tend to take advantage of trustworthy companies.
Never divulge your personal details or login information. SBB never asks for security information such as your password by e-mail or telephone. Please do not reply to e-mails like this and do not follow the instructions they contain either – even if they tell you that your account will be blocked or deleted, or they make threatening demands.
Do not install any software or apps if you are asked to do so in an e-mail or on the login page – even if the request appears to come from SBB.

Safety recommendations.

Protect your computer with up-to-date antivirus software, a firewall and anti-spyware software. Install updates for these programs regularly. Keep your system up-to-date at all times and install the security updates provided for your operating system, browser, e-mail application or for any other programs or apps you use.

For more information about malware and phishing e-mails, dangers on the Internet and how to protect yourself, visit the following sites:

Example of a malware/phishing e-mail.

The sender address “sbbclient@sbb.ch” is a fake. Sender details such as name, e-mail address and subject line may vary.

The attachment contains a fake invoice. The file is infected and may contain a Trojan horse or virus. The attachment must not be opened under any circumstances.

Please report suspicious e-mails to reports@antiphishing.chLink opens in new window. or at www.antiphishing.chLink opens in new window.