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Coronavirus: Please note that masks must be worn on public transport. More information

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Praise and criticism.

Are you dissatisfied with a particular service? Did something make your day? Please contact us – we look forward to hearing from you.

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Praise.

Positive feedback motivates us. It confirms that we’re on the right track.
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Criticism.

We are very keen to continually improve and are grateful to you for your feedback.
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Current topics at the Customer Service.

Here you will find an overview of the current most frequently asked questions by our customers.
More info about Current topics at the Customer Service.