Navigate at sbb.ch

Praise and criticism.

Are you dissatisfied with a particular service? Did something make your day? Please contact us – we look forward to hearing from you.

Please enter your feedback here.

Praise.

Positive feedback motivates us. It confirms that we’re on the right track.
More info about Praise.
Criticism.

We are very keen to continually improve and are grateful to you for your feedback.
More info about Criticism.
Current topics at the Customer Service.

Here you will find an overview of the current most frequently asked questions by our customers.
More info about Current topics at the Customer Service.

Do you have any questions?

Contact.

SBB Customer Service

P.O. Box

CH-3000 Berne 65

0800 401 401Link opens in new window.

Mondays to Fridays from 08.00 until 17.00 (excluding public holidays).