Current topics at the Customer Service.

Here you will find an overview of the most frequently asked questions from customers at the moment grouped by subject.

Latest rail travel updates.

Help/FAQs for tickets purchased online/with the SBB Mobile app.

Current and future construction works.

Passenger rights.

Further content

SBB Customer Service

 0800 401 401Link opens in new window.

Mondays to Fridays from 08.00 until 17.00 (excluding public holidays).

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window.Google ChromeLink opens in new window.Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.