Current topics at the Customer Service.

Here you will find an overview of the most frequently asked questions from customers at the moment grouped by subject.

Latest rail travel updates.

Help/FAQs for tickets purchased online/with the SBB Mobile app.

Current and future construction works.

Passenger rights.

Further content

SBB Customer Service

P.O. Box

CH-3000 Berne 65

 0800 401 401Link opens in new window.

Mondays to Fridays from 08.00 until 17.00 (excluding public holidays).