Coronavirus: information on stations.

Stations and shops in stations are also affected by the current situation. The measures taken to prevent the spread of the coronavirus have led to the introduction of protection measures for our customers, adjusted opening hours for shops, and new delivery and special services. Here you will find a guide providing the most important information.

Protection measures for customers at stations.

Cleaning in stations and trains is being intensified. In particular, areas such as escalator handrails, lift buttons and screens on ticket machines will be cleaned more regularly. Furthermore, a cleaning product that has been tried and tested on COVID-19 is now being used. In larger stations, hand sanitiser dispensers will be set up for customers at busy entry and exit points and at the main entrances. Until further notice, the hygiene centres and toilet facilities at Basel SBB, Bellinzona, Bern, Genève Cornavin, Lausanne, Locarno, Luzern and Zürich HB stations are free for customers to use. As such, customers are now able to wash and disinfect their hands at the station.
Queueing areas are being set up outside very busy shops in larger stations. These areas will be marked out using tape and markings on the floor and will be in line with the stipulations of the Federal Office of Public Health (FOPH). Stickers outlining the FOPH’s behaviour instructions will also be affixed to the floor outside the shops. Lifts may only be used by one person at a time, with the exception of families, adults with children and people who require assistance.

At larger stations, masks and hand sanitiser are also available. You can buy them in pharmacies, supermarkets, kiosks and convenience stores during normal opening hours, and from most Selecta vending machines at any time.

Opening hours.

The published opening hours for the shops are invalid. Please check the opening hours with the respective shops.

Delivery and special services.

In light of current circumstances, many shops are offering a special service. Please find about the alternative services on offer by contacting the relevant shop by phone or via their website.

Delivery and special services of the stations. 

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