Station gift card FAQs.
What is a Station gift card?
Station gift card are prepaid electronic cards which can be used in participating shops at five major stations: Basel SBB, Bern, Geneva Cornavin, Lucerne and Zurich main station. The cards are also accepted at SBB counters, at the SBB Travel Agency, at SBB ticket machines and by participating transport companies as a voucher upon purchase.
How much is a station gift card worth?
There are four fixed values available: CHF 20.00, CHF 50.00, CHF 100.00 and CHF 200.00.
Where can I use my station gift card as payment?
You can use station gift cards in all participating shops at five major stations: Basel SBB, Bern, Geneva Cornavin, Lucerne and ShopVille-Zurich main station. The cards are also accepted at all SBB counters, at the SBB Travel Agency, at SBB ticket machines and by participating transport companies.
What is the difference between the SBB Gift Card and the station gift card?
You can only pay for services provided by SBB or participating transport companies with SBB Gift Cards, while station gift cards can also be used in participating shops at five major stations: Basel SBB, Bern, Geneva Cornavin, Lucerne and ShopVille-Zurich main station.
What can I pay for using my station gift card?
You can use your station gift card at participating shops, at SBB stations or SBB ticket machines and at the counters and ticket machines of the participating transport companies to pay for anything except cash withdrawals, foreign currency, Western Union, TravelCash, InternetCash or travellers’ cheques.
Can I use my station gift card to buy OnlineTickets or MobileTickets?
No. Unfortunately that is not possible.
Can I use my station gift card at ticket machines?
Yes, but you must have at least enough remaining credit on your card to pay the amount stated.
I have several station gift cards with small amounts on them. Can I use them all at the same time?
Yes. You can do so at all SBB counters, at the counters of participating transport companies and at most participating shops, but not at ticket machines.
Can I use my station gift card to buy tickets from a different transport company?
Yes. You can use your station gift card to pay at all participating transport companies. Click here for an overview of the participating transport companies.
Where can I find out the remaining balance on my station gift card?
You have two options: 1. Go to www.sbb.ch/en/station-gift-card and enter your station gift card’s balance enquiry code, or 2. Text “Balance” and your balance enquiry code to 959 (CHF 0.20 per text). You will find the balance enquiry code on the back of your station gift card.
Can I find out my balance at a ticket machine or at the till of a participating shop too?
No. Balances are not available at ticket machines or at the tills of participating shops. However, the starting balance will briefly be shown at the terminal before each purchase transaction.
The remaining balance on my station gift card is less than I thought!
The balance is adjusted automatically. If you would like to have the balance checked, please go to an SBB counter. The staff there will be glad to listen to your concerns and pass them along for further review.
I can’t pay with my station gift card, even though it should still have credit remaining on it.
Your station gift card may be damaged. Please go to the nearest SBB salespoint that sells the cards. The staff there will be happy to help you.
I have lost my station gift card or it has been stolen. Can I get a replacement?
Unfortunately it is not possible to replace, block or reimburse lost or stolen station gift cards.
I don’t need my station gift card any more. Can I return it?
Station gift cards cannot be returned.
How long is the station gift card valid for?
Station gift cards are valid for two years from the last financial transaction. Each time you use your station gift card to pay for something, the two-year period starts again.
How can I find out when my station gift card expires?
Go to www.sbb.ch/en/station-gift-card. You can launch your balance enquiry from the relevant field on that website. Your station gift card’s expiry date will be shown along with the balance.
If I buy a station gift card, will my personal details be used for commercial purposes?
No. Station gift cards are not personalised and are transferable. You do not need to provide any personal details when purchasing a station gift card.