To send money successfully at SBB counters, you need:

• First and last name of the recipient according to presented identification document.
  
• Valid proof of your identity.
• Cash (CHF), a payment card or Mastercard/Visa.

The transfer takes just a few steps:

• Go to the Western Union counter at your nearest railway station. Please tell the clerk the country to which the funds are being sent, the amount of the transfer and the full name of the recipient.     
• The clerk will record your details, check them together with your personal details and they will be printed on the voucher for the transfer.     
• Check that all the information on the voucher is correct and confirm by signing it.
• Once you have paid the amount to be transferred and signed the voucher for the money transfer, your ID card will be returned to you with a copy of the money transfer as a receipt. The Western Union transaction number (Money Transfer Control Number, or MTCN) will be shown on this voucher.
• The money is now ready to be collected. Tell the recipient that he can collect the money at any Western Union office in the recipient country. To do so, the recipient must quote the transaction number (MTCN), the full name of the person sending the money, the country of origin and the precise amount.     
• Possible payment agencies.Link opens in new window.
  

To receive money successfully at SBB counters, you need:

• Valid proof of your identity.
• The Money Transfer Control Number (MTCN).
• Country of dispatch.
• First and last name of the sender according to presented identification document.
  
• Amount you expect to receive.

It takes just a few steps to receive a transfer successfully:

• Go to a Western Union counter at a railway station near you. All you need is valid proof of your identity. Tell the clerk the transaction number (MTCN), the country from which the funds are being sent, the full name of the sender and the amount you are expecting to receive.
• The clerk at the counter will check your identity and the information you have provided. If the information matches and the money is ready for collection, he will print out the voucher to obtain the money.
• Check the information on the voucher. If the details are correct, sign the voucher. The clerk at the counter will pay you the money and give you the receipt.
  

The ‘Direct to Wallet’ service allows you to send money directly to the recipient’s mobile wallet and benefit from the attractive transfer fee of just CHF 5.00(?)Show note attractive transfer fee of just CHF 5.00Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note! Your recipients can use the credit you transfer to pay bills, load phone credit and purchase goods and services, or withdraw cash at a Western Union payment agency.

Do you want to make it easier for your friends and acquaintances to receive money? Then use the ‘Direct to Wallet’ service. Recipients save themselves the trip to the nearest Western Union point of sale and receive the money transferred to their mobile wallet easily, quickly and conveniently.

How does ‘Direct to Wallet’ work?

• To use this service, the recipient must register with their mobile provider for a mobile wallet – an ‘M wallet’ – and the service must be offered for the country selected.
• Transfer your money at any SBB station.
• For the transfer, you will need a valid form of ID and the recipient’s full mobile number.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients.(?)Show note No additional costs for the recipients.Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note
• The maximum transfer sum varies depending on the recipient country.(?)Show note The maximum transfer sum varies depending on the recipient country.The maximum transfer sum per transaction depends on the destination country. Find out more on 0800 007 107 (WU Hotline).Close note
• The money will be available to the recipient just a few minutes after you send it.(?)Show note The money will be available to the recipient just a few minutes after you send it.Outpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note

The ‘Direct to Bank’ service allows you to send money directly to the recipient’s bank account and benefit from the attractive transfer fee of just CHF 5.00(?)Show note transfer fee of just CHF 5.00Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note!

Do you want to make it easier for your friends and acquaintances to receive money? Then use the ‘Direct to Bank’ service. Recipients save themselves the trip to the nearest Western Union point of sale and receive the money transferred to their bank account easily, quickly and conveniently.  

How does ‘Direct to Bank’ work?

• To use this service, the recipient must have a bank account and the service must be offered for the country selected.
• Transfer your money at any SBB station.
• For the transfer, you will need a valid form of ID and the recipient’s bank details.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients.(?)Show note No additional costs for the recipients.Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note
• In most countries, the sums transferred are credited to the recipient’s account within one working day.(?)Show note In most countries, the sums transferred are credited to the recipient’s account within one working day.Outpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note
  

The ‘Direct to Card’ service allows you to send money directly to a payment card and benefit from the attractive transfer fee of just CHF 5.00!(?)Show note attractive transfer fee of just CHF 5.00!Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note

Do you want to make it easier for your friends and acquaintances to receive money? Then use the ‘Direct to Card’ service. Recipients save themselves the trip to the nearest Western Union point of sale and receive the money transferred to their payment card easily, quickly and conveniently.

How does ‘Direct to Card’ work?

• To use this service, the recipient must have an authorised payment card and the service must be offered for the country selected.
• Transfer your money at any SBB station.
• For the transfer, you will need a valid form of ID and the payment card number of the recipient.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients.(?)Show note No additional costs for the recipients.Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note
• The maximum transfer sum varies depending on the recipient country.(?)Show note The maximum transfer sum varies depending on the recipient country.The maximum transfer sum per transaction depends on the destination country. Find out more on 0800 007 107 (WU Hotline).Close note
• The money will be available to the recipient just a few minutes after you send it.(?)Show note The money will be available to the recipient just a few minutes after you send it.Outpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note