Step 1 – App Download.

Download the WesternUnion@SBB App from the App Store. 

Step 2 – Registration and Identification.

Follow the instructions and fill in the required fields.

1. Register up to 5 receivers.
2. Complete the registration and get a confirmation email.
3. Verify your identity online or in person at your nearest SBB, asm, RhB, SOB, TMR or zb counter with your valid ID used for registration.
4. Account activation takes up to 1 working day. You will receive an SMS as soon as your account has been activated. 
5. The WesternUnion@SBB App is now activated and ready to use!

Step 3 – Transaction.

1. Fill in your money transfer details.
   
2. You will receive a transaction confirmation code via SMS on your mobile phone.
3. Enter the confirmation code to finalize your transaction.
4. For the payment at your ticket machine you will receive a QR code generated by your WesternUnion@SBB App that is valid for 1 hour.

The ‘Direct to Wallet’ service allows you to send money directly to the recipient’s mobile wallet and benefit from the attractive transfer fee from just CHF 2.90(?)Show note CHF 2.90Western Union also earns money on the currency exchange rate. Please compare both the transfer fees and the exchange rate fees when choosing your money transfer provider.Close note! Your recipients can use the credit you transfer to pay bills, load phone credit and purchase goods and services, or withdraw cash at a Western Union payment agency. 

Do you want to make it easier for your friends and acquaintances to receive money? Then use the ‘Direct to Wallet’ service. Recipients save themselves the trip to the nearest Western Union point of sale and receive the money transferred to their mobile wallet easily, quickly and conveniently. 

How does ‘Direct to Wallet’ work?

• To use this service, the recipient must register with their mobile provider for a mobile wallet – an ‘M wallet’ – and the service must be offered for the country selected.
• For the transfer, you will need the recipient’s full mobile number.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients(?)Show note recipientsWestern Union also earns money on the currency exchange rate. Please compare both the transfer fees and the exchange rate fees when choosing your money transfer provider.Close note.
• The maximum transfer sum varies depending on the recipient country(?)Show note countryThe maximum transfer sum per transaction depends on the destination country. Find out more on 0800 007 107 (WU Hotline).Close note.
• The money will be available to the recipient just a few minutes after you send it(?)Show note send itOutpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note.

The ‘Direct to Bank’ service allows you to send money directly to the recipient’s bank account and benefit from the attractive transfer fee from just CHF 2.90(?)Show note CHF 2.90Western Union also earns money on the currency exchange rate. Please compare both the transfer fees and the exchange rate fees when choosing your money transfer provider.Close note!

Do you want to make it easier for your friends and acquaintances to receive money? Then use the ‘Direct to Bank’ service. Recipients save themselves the trip to the nearest Western Union point of sale and receive the money transferred to their bank account easily, quickly and conveniently. 

How does ‘Direct to Bank’ work?

• To use this service, the recipient must have a bank account and the service must be offered for the country selected.
• For the transfer, you will need the recipient’s bank details.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients(?)Show note recipientsWestern Union also earns money on the currency exchange rate. Please compare both the transfer fees and the exchange rate fees when choosing your money transfer provider.Close note. 
• In most countries, the sums transferred are credited to the recipient’s account within one working day(?)Show note dayOutpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note.

The ‘Direct to Card’ service allows you to send money directly to a payment card and benefit from the attractive transfer fee from just CHF 2.90(?)Show note CHF 2.90Western Union also earns money on the currency exchange rate. Please compare both the transfer fees and the exchange rate fees when choosing your money transfer provider.Close note!

Do you want to make it easier for your friends and acquaintances to receive money? Then use the ‘Direct to Card’ service. Recipients save themselves the trip to the nearest Western Union point of sale and receive the money transferred to their payment card easily, quickly and conveniently. 

How does ‘Direct to Card’ work?

• To use this service, the recipient must have an authorised payment card and the service must be offered for the country selected.
• For the transfer, you will need the payment card number of the recipient.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients(?)Show note recipientsWestern Union also earns money on the currency exchange rate. Please compare both the transfer fees and the exchange rate fees when choosing your money transfer provider.Close note.
• The maximum transfer sum varies depending on the recipient country(?)Show note countryThe maximum transfer sum per transaction depends on the destination country. Find out more on 0800 007 107 (WU Hotline).Close note.
• The money will be available to the recipient just a few minutes after you send it(?)Show note send itOutpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note.

Payment at ticket machine.

1. Go to the ticket machine operated by SBB, asm, MGB, RhB, SOB, TMR or zb.
2. Scan your QR code.
3. Pay with either in Cash (CHF), Twint, payment card or Mastercard/VISA.
4. Get an onscreen as well as a printed receipt with a Money Transfer Control Number (MTCN).
5. Share this number with the person you are sending money to.
6. Done!

Payment at the app.

1. Pay within the app either with your PostFinance Card, Twint or Mastercard/VISA.
2. Share the Money Transfer Control Number (MTCN) with the person you are sending money to.
3. Done!