Luggage order.

• Please order the luggage transport from us at least two days before pickup or three days before departure by 8pm at the latest.  
• If you book your return journey at the same time, you must place your order at least five days before collection or six days before departure by 8pm at the latest. In this way, we can send you the transport labels for the return journey by post in good time before your departure abroad.

Collection.

• Luggage pick-up today in all localities (except those that are traffic-free) for all flights on the next day.
  
• Collection time windows: 1–6 pm / 6–11 pm
  
• Express: luggage pick-up today in selected localities for all flights from 4 pm on the same day.
  
• Express: collection time window:  6–9 am

Locations for flight luggage door to Zurich Airport express
Car-free locations
Excluded locations

Collection.

• Collection the next day from 6.30 am to 9.00 pm at the SBB luggage counter at Zurich Airport. Collect your luggage at least one hour before departure so that there is enough time to check in with your airline. 
• Express: collection from 3.15 pm on the same day from the SBB luggage counter at Zurich airport.

Registration.

By post, or at the station if you purchase your luggage transport there, you will receive a green plastic cover and a transport label with a customs declaration for your return journey from abroad. Before your return journey or before check in at the airport abroad, you must fill in the customs declaration and attach it to your luggage item using the green plastic cover. Book your return journey at least five days before your departure to ensure that the transport labels for your return journey can be delivered to you in time.

• Flights from another country landing at Zurich Airport by 11 pm tonight.
• Express: flights from another country landing at Zurich Airport by 11.45 noon today.

Delivery.

• Luggage delivery tomorrow to all localities (except those that are traffic-free). Delivery time windows: 1–6 pm or 6–11 pm.
• Luggage delivery today to selected localities. Delivery time windows: 1–6 pm or 6–11 pm.

Car-free locations
Excluded locations
Locations for flight luggage foreign airport to door express

• Luggage: suitcases, bags.
• Skiing equipment: skis, ski boots, poles, snowboards, sledges.
• Bicycles and surfboards are not possible.

• Pick-up and delivery points must have postal addresses in Switzerland or Liechtenstein and be suitable for vehicle access. Otherwise the carrier designates a suitable handover point when confirming the arrangement on the previous day,
  
• Weight: maximum 32 kg.
  
• Packaging: skiing equipment must be packed in personal wrapping or in that of the transport company.
  
• Items with special packaging requirements: 
  • Skis and ski boots are to be packed separately in pairs in the appropriate plastic cover provided by the transport company
  • Multiple pairs in personal bags up to a maximum weight of 25 kg
  • 1 snowboard per plastic cover provided by the transport company or multiple pairs in personal bags up to max. 25 kg
• The luggage to be transported must be labelled with a name, address and telephone number and be packed appropriately. 
• Before check in for your flight from abroad to Switzerland, you must attach a transport label and a completed customs declaration to every luggage item using the green plastic cover. You will receive the green cover by post in advance.
• The customs declaration must be completed properly for luggage shipped from another country to Switzerland and the luggage must not contain any goods received or purchased abroad (including duty-free quantities).
• It is possible to book return luggage transport from abroad to Switzerland, but this must be done in Switzerland before departure.
• Luggage can only be checked in if you have a ticket valid for the whole luggage transport route or one of the following annual travelcards: GA Travelcard, Point-to-Point Travelcard, Half Fare Travelcard, Regional Travelcard, FVP (travel discount for SBB employees), seven25 Travelcard, Modular Travelcard.
• Liability for the partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transportation Act (PTA) and the applicable Passenger Transportation Ordinance of the Swiss Federal Council.
• Whenever possible, flight luggage door to Zurich Airport is always transported by rail. It may, however, also be transported entirely by road for logistical reasons. The public transport sector currently handles an average of 70% of luggage transport by rail and 30% by road.

The provisions of the tariff basis of ch-direct respectively the tariffs for luggage of T602 apply.
Customer information in the event of damage, loss or delayed delivery during luggage transportation.

• Online.Link opens in new window.
  
• Phone: SBB Contact Center 0848 44 66 88 (CHF 0.08/min.).
• Station.
  
• From abroad: This offer can only be booked via a tour operator or Swiss Travel SystemLink opens in new window. point of sale