• Booking: no later than 8 p.m. up to two days before collection. 
• Collections can be booked for between 8 a.m. and 8 p.m. This will be limited to a three-hour period the day before which you will then be notified of. 
• Delivery: two days after we have collected your luggage, you can retrieve it when you get to your hotel room or holiday home.
• It is not possible to collect or deliver on Sundays or certain public holidays(?)Show note public holidays25 December 2020, 26 December 2020, 1 January 2021, 2 January 2021, 2 April 2021, 5 April 2021, 1 May 2021, 13 May 2021, 24 May 2021, 1 August 2021Close note as they are not counted as transport days. If there is a Sunday or public holiday between the collection and delivery dates, the delivery time is extended by one day.

• Booking: no later than 8 p.m. up to two days before collection. 
• Before making your return journey, you can hand over your luggage at your hotel by 6 p.m. at the latest. 
• Delivery: two days after we have collected your luggage, you can retrieve it from an address of your choice between 8 a.m. and 8 p.m. The day before, you will be given a three-hour period in which your luggage will be delivered.
• It is not possible to collect or deliver on Sundays or certain public holidays(?)Show note public holidays25 December 2020, 26 December 2020, 1 January 2021, 2 January 2021, 2 April 2021, 5 April 2021, 1 May 2021, 13 May 2021, 24 May 2021, 1 August 2021Close note as they are not counted as transport days. If there is a Sunday or public holiday between the collection and delivery dates, the delivery time is extended by one day.

• Luggage: purses, suitcases, bags.
• Not possible for bicycles.
• Skiing equipment: skis, ski boots, poles, snowboards, sledges.

• Collection and delivery points must have postal addresses in Switzerland or Liechtenstein and be suitable for vehicle access. Otherwise the carrier designates a suitable handover point when confirming the arrangement on the previous day. 
• Maximum weight: 25 kg.
• You can book the return transfer of your luggage at the same time.
• The luggage to be transported must be labelled with a name, address and telephone number and be packed appropriately. 
• Please pack your ski equipment in your own bags or in the transport company’s bags before the transporter collects them. You can pick up ski bags for free at any station with luggage service.
• Luggage can only be checked in if you have a ticket valid for the whole luggage transport route or one of the following annual travelcards: GA Travelcard, Point-to-Point Travelcard, Half Fare Travelcard, Regional Travelcard, FVP (travel discount for SBB employees), seven25 Travelcard, Modular Travelcard.
• Liability for the partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transportation Act (PTA) and the applicable Passenger Transportation Ordinance of the Swiss Federal Council.
• Whenever possible, luggage special is always transported by rail. It may, however, also be transported entirely by road for logistical reasons. The public transport sector currently handles an average of 70% of luggage transport by rail and 30% by road. 

The provisions of the tariff basis of ch-direct respectively the tariffs for luggage of T602 apply.
Customer information in the event of damage, loss or delayed delivery during luggage transportation.

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