Luggage special.
You will be able to have your luggage collected from any address in Switzerland or Liechtenstein. Just two days later, we will deliver your luggage to selected hotels or even straight to your holiday home in some locations - and back home again.
Coronavirus notice: In light of the Covid-19 situation, SBB AG has decided to suspend all luggage and flight luggage products at the station (including group luggage and Luggage Special) from 19 March 2020 until 7 June 2020 provisionally. Door-to-door offers will remain available, but expect restrictions. The cost is CHF 12 per luggage item; the flat rate charge does not apply. If you have any questions, please contact an SBB salespoint or the SBB Contact Centre on +41 848 44 66 88 (CHF 0.08/min.).
Military luggage: military personnel with marching orders valid in 2nd class can book the door-to-door offer online under “Luggage door to door” on this website for CHF 12 per luggage item. Military personnel with marching orders valid in 1st class can book the product by phone for free through SBB Luggage Logistics on 051 222 28 28 by 10am at the latest on the day before collection. Collection and delivery will take place in front of your residence, that is, on the street and not at the door to your apartment. Employees of SBB or the carrier will load the luggage and cases by themselves without the support of the member of military personnel so as to keep a safe physical distance.
If you arrive by public transport, you can also benefit from attractive offers for ski passes at many destinations.
Snow'n'Rail offersAre you travelling to a location or accommodation where this service is not offered? Or perhaps you’d like to hand over or collect your luggage yourself at the station? If so, SBB has other attractive offers to cater for your needs.
Find out more- 1 to 4 pieces of luggage: 44
- 5 to 8 pieces of luggage: 66
- 9 to 16 pieces of luggage: 99
- Booking: no later than 8 p.m. up to two days before collection.
- Collections can be booked for between 8 a.m. and 8 p.m. This will be limited to a three-hour period the day before which you will then be notified of.
- Delivery: two days after we have collected your luggage, you can retrieve it when you get to your hotel room or holiday home.
- It is not possible to collect or deliver on Sundays or certain public holidays30 May 2019, 10 June 2019, 1 August 2019, 25 December 2019, 26 December 2019, 1 January 2020, 2 January 2020, 10 April 2020, 13 April 2020, 1 May 2020, 21 May 2020, 1 June 2020, 1 August 2020, 25 December 2020, 26 December 2020 as they are not counted as transport days. If there is a Sunday or public holiday between the collection and delivery dates, the delivery time is extended by one day.
- Booking: no later than 8 p.m. up to two days before collection.
- Before making your return journey, you can hand over your luggage at your hotel by 6 p.m. at the latest.
- Delivery: two days after we have collected your luggage, you can retrieve it from an address of your choice between 8 a.m. and 8 p.m. The day before, you will be given a three-hour period in which your luggage will be delivered.
- It is not possible to collect or deliver on Sundays or certain public holidays30 May 2019, 10 June 2019, 1 August 2019, 25 December 2019, 26 December 2019, 1 January 2020, 2 January 2020, 10 April 2020, 13 April 2020, 1 May 2020, 21 May 2020, 1 June 2020, 1 August 2020, 25 December 2020, 26 December 2020 as they are not counted as transport days. If there is a Sunday or public holiday between the collection and delivery dates, the delivery time is extended by one day.
- Luggage: purses, suitcases, bags.
- Not possible for bicycles.
- Skiing equipment: skis, ski boots, poles, snowboards, sledges.
- Collection and delivery points must have postal addresses in Switzerland or Liechtenstein and be suitable for vehicle access. Otherwise the carrier designates a suitable handover point when confirming the arrangement on the previous day.
- Maximum weight: 25 kg.
- You can book the return transfer of your luggage at the same time.
- The luggage to be transported must be labelled with a name, address and telephone number and be packed appropriately.
- Please pack your ski equipment in your own bags or in the transport company’s bags before the transporter collects them. You can pick up ski bags for free at any station with luggage service.
- Luggage may only be presented with a valid ticket for the whole route or a SwissPass GA/Half-Fare travelcard and annual travelcard (GA travelcard, point-to-point travelcard, Half-Fare travelcard (1, 2 or 3 years), regional travelcard, travel discount for SBB employees, seven25 Travelcard, inter-regional travelcard).
- Liability for the partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transportation Act (PTA) and the applicable Passenger Transportation Ordinance of the Swiss Federal Council.
- Whenever possible, luggage special is always transported by rail. It may, however, also be transported entirely by road for logistical reasons. The public transport sector currently handles an average of 70% of luggage transport by rail and 30% by road.
The provisions of the tariff basis of ch-direct respectively the tariffs for luggage of T602 apply.
Customer information in the event of damage, loss or delayed delivery during luggage transportation.
- Online.Link opens in new window. You will be directed to your booking on the Flon Solutions partner website.
- Phone: SBB Contact Center 0848 44 66 88 (CHF 0.08/min.)