If you are travelling by train, you can find all the information you require to help you travel as independently as possible here. Independent travel means abarrier-free travel.
Are you planning a train journey? You will find lots of important information online at:
We would be happy to help you plan your journey:
For more information, visit the station ticket counter.
Do you require assistance when boarding or alighting the train? Then call the SBB Call Center Handicap for travel information. Telephone number for calls from Switzerland: 0800 007 102. Open daily, 6 a.m. to 10.30 p.m. Calls will not be charged. Telephone number for calls from abroad: +41 51 225 78 44. Calls will be charged.
You can find all the information you require about barrier-free travel in the online timetable at sbb.ch/en/timetable Barrier-free travel means that you are able to travel without assistance.
Are you in a wheelchair? The online timetable will indicate whether your train journey is barrier-free and whether you can travel without assistance.
Go to sbb.ch/en/home
Enter your travel route in the timetable (from/to), including the date of travel and the departure or arrival time.
Click on "Search connection".
The timetable will show you the available connections.
Choose a connection and click on the + sign on the left of the list.
Your selected connection will be displayed. Click on "Fully accessible connection".
You will be able to see if you can travel independently or if you will require assistance.
At the station.
At the station ticket counter. You can also reserve seats for journeys abroad at the station.
At the station ticket machine.
From the Rail Service.
Rail Service telephone number: 0848 44 66 88. Available 24/7. Calls cost CHF 0.08 per minute from the Swiss fixed-line network.
The Rail Service will help you to:
obtain timetable information.
You can pay by credit card or by invoice. Tickets can either be sent to your home or you can collect them from the counter at the station.
Are you handicapped and do you require a travelling companion? With the companion card (Disabled Passenger's ID Card), you can be accompanied by a travelling companion free of charge. You can get a companion card from the cantonal offices. A list of the cantonal offices can be found online at sbb.ch/en/handicap.
Reduced GA travelcard (GA).
You are entitled to a reduced GA travelcard (GA):
if you receive federal invalidity insurance benefits.
if you receive a helplessness allowance.
if you receive funding for a guide dog.
if you are confined to a wheelchair and have a relevant medical certificate as proof.
Do you require assistance when boarding or alighting from the train?
You can reserve assistance at the SBB Call Center Handicap.
Telephone number: 0800 007 102. Open daily, 6 a.m. to 10.30 p.m. Calls will not be charged. Telephone number for calls from abroad: +41 51 225 78 44. Calls will be charged.
You can also make a reservation by e-mail, 24 hours before you are due to travel. E-mail address: firstname.lastname@example.org
You will receive assistance on all express trains and at support stations. Support stations are equipped with a Mobilift to help you board and alight from the train.
To make a reservation, we require:
your surname and first name
your telephone number
the type of disability, e.g. "In a motorised wheelchair"
date and travel destination
the chosen departure or arrival time for your journey
for journeys abroad: your reservation number.
The meeting point is next to the Mobilift, 10 minutes before the train is due to depart. The Mobilift is a yellow hydraulic lift.
A mobility assistant or a member of the train crew will assist you at the station.
The mobility assistants will not assist you with your luggage. You are responsible for your personal belongings.
If you travel on the same route regularly, you can arrange a standing order with the SBB Call Center Handicap
Would you also like to get your hands on an official Swiss station clock by Mondaine? Whether you’d like it as a watch, wall clock, pocket watch or alarm clock, order the model you want online now.
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