Assistance with boarding and alighting from trains.
To request assistance when boarding or alighting from your train, please contact the SBB Call Center Handicap.
On which trains can you request assistance?
On express trains (staffed trains).
Only in Support Stations. Support Stations are fitted with a Mobilift (yellow hydraulic lift).
On some regional trains.
Where is the meeting point for people requesting assistance?
Generally on the platform next to the Mobilift, 10 minutes before the train is due to depart.
On double-deck IC2000 trains, the meeting point is beside the first carriage (1st class), right behind the locomotive. This carriage contains a disabled toilet.
Who will be helping you?
The mobility assistants
Or the train crew (will arrive with the train. Please wait by the Mobilift.)
Or SOS Bahnhofhilfe staff
These people have been specially trained in providing professional assistance.
Assistance from members of the public with boarding and alighting from trains.
Members of the public may also provide assistance with boarding and alighting from trains at all stations. SBB cannot accept any liability in the event of damage or accidents.
Depending on the transfer distance, the minimum transfer times may not always be sufficient to ensure that you make your connecting train. Passengers with a wheeled walker will need longer to transfer between trains. The SBB Call Center Handicap will only accept requests that allow sufficient transfer time.
Assistance is available on all long distance services and some regional services throughout our operating hours:
Fast/RE trains with a train crew on board offer assistance throughout our operating hours.
Service availability and transport options for services and stations with support facilities run by private railway operators are restricted in some cases.
Group journeys involving a wheelchair user.
Please let us know when booking your journey that a member of your party will be using a wheelchair. We can then reserve seats in a coach with a wheelchair compartment. Please also request assistance for your journey from the SBB Call Center Handicap.
Groups travelling with several wheelchair users.
The long-distance double-deck IC2000 trains can accommodate up to ten wheelchair users travelling together (carriage right behind the locomotive).
On board all other trains, groups will only be able to travel in different compartments or split across several trains, depending on the size of the group.
SBB owns two special carriages for wheelchair users travelling in groups. These can be hired for an all-inclusive fee that varies depending on the distance travelled. For a quotation, please contact Rail Service 0848 44 66 88 (CHF 0.08/min.) or ask at your station.
Maximum dimensions and weight for wheelchairs.
To be able to accommodate you in our wheelchair compartments, your wheelchair must not exceed the following dimensions:
Width: 70 cm
Length: 125 cm
Height 137 cm
Weight: 320 kg (max. load for the Mobilifts)
Boarding and alighting assistance for larger and/or heavier wheelchairs is not possible as a rule.
If you use a walker-rollator, you are entitled to personal assistance when boarding and alighting trains, just like wheelchair users. However, you must also be capable of overcoming obstacles such as individual steps, ledges and gaps without the help of the service staff.
Please note that, for safety reasons, you cannot use a Mobilift with a walker-rollator.
When travelling with a walker-rollator, it is essential to leave sufficient time to change trains at transfer stations. We cannot guarantee that you will be able to catch the regular connecting train for every connection. Please consider this when preparing for your journey and calculate the time needed to change trains.
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