Online currency exchange orders – general terms of business.
1. Description of the service.
The foreign currencies listed on the website www.sbb.ch/en/change can be ordered online. The customer can choose whether to collect the currencies they ordered from an SBB Change counter or have it delivered to their home address.
2. Ordering foreign currency.
All currencies listed on www.sbb.ch/en/change can be ordered. The minimum order value is the equivalent of CHF 100. The maximum order value varies depending on the currency. In the case of orders that are being delivered to the customer's home address, the equivalent value must not exceed CHF 1,500. A maximum of three different currencies can be exchanged per order.
The customer must fill out the order form truthfully. The customer will receive an order confirmation at the e-mail address provided. SBB retains the right to oblige the customer to identify him/herself by means of a valid and official identification document when collecting the ordered currency and to clarify the financial background for the transaction. SBB also retains the right to refuse the currency exchange transaction.
A currency exchange transaction will only be undertaken if it complies with legal and regulatory provisions. If the currency cannot be delivered, SBB will inform the customer of this.
3. Collecting ordered currency at the counter.
The currency ordered must be collected at the SBB Change counter of the train station selected when the order is made. Opening hours can be found at www.sbb.ch/en/station-services/railway-stations/further-stations.html.
When placing the order, the customer will provide the desired date of collection. The earliest possible collection date will be shown to the customer when he/she places the order. The collection date may not be more than 21 days after the order date. If the order is not collected within one week of the collection date indicated, SBB retains the right to cancel the agreement and to use the ordered currency for another purpose. The customer may be required to compensate SBB for any possible loss or damage, including in particular any costs incurred or currency fluctuations experienced.
4. Delivering the ordered foreign currencies to the customer's home address.
The ordered currency will be delivered once the account specified by SBB has been credited. The foreign currency will be sent as A Mail and can only be delivered to a private address.
If SBB's account is not credited within one week of the order, SBB retains the right to cancel the agreement and to use the ordered currency for another purpose. The customer may be required to compensate SBB for any possible loss or damage, including in particular any costs incurred or currency fluctuations experienced.
5. Exchange rate.
The valid exchange rate is SBB's "sell" rate for banknotes at the time of the order. The amount to be paid will be shown on the purchase order and will also be emailed to the customer together with the order confirmation.
A flat-rate fee of CHF 4.00 will be charged for each currency exchange order. This fee increases to CHF 5.00 for deliveries to the customer's home address. The fee is not based on the amount exchanged. In the case of orders that are collected from the counter, this fee will be waived if the orderer holds a valid GA travelcard and can produce it upon collection. No discount will be granted to customers with a GA travelcard who are having the currency delivered to their home address.
7. Accepted means of payment.
Cash in CHF and debit cards will be accepted at the SBB Change counter as means of payment. Credit cards, Reka Cheques and SBB gift cards will not be accepted. A bank transfer is the only means of payment that is accepted for orders that are being delivered to the customer's home address. If the foreign currency is being delivered to the customer's home address, the amount invoiced is to be transferred to the SBB account indicated on the order confirmation.
8. Data protection.
The data entered on the order form will be stored for 90 days following completion of the currency exchange transaction. The data will then be deleted. SBB is obliged to comply with the provisions of the Swiss Federal Act on Data Protection.
9. Further provisions.
Observation of any restrictions in connection with cash transactions such as compliance with the import regulations of a particular country is the obligation of the customer.
10. Applicable law and place of jurisdiction.
These terms of business are governed by Swiss law. The place of jurisdiction is Bern.
© SBB • Passenger Traffic • P-VS-KUS, January 2016