Praise, criticism and comments.

Are you dissatisfied with a particular service? Did something make your day? Do you have any suggestions or comments? Please contact us – we look forward to hearing from you.

Current topics at the customer dialogue.

Latest rail travel updates.

Support for Online Tickets and SBB Mobile.

Current and future construction works.

Passenger rights.

Further content

SBB Customer Dialogue

P.O. Box

3000 Berne 65

 0800 401 401Link opens in new window.

Mondays to Fridays from 08.00 until 17.00 (excluding public holidays).